ESP / Email Compliance Manager

We are hiring on behalf of our client – an American media company with an office in Warsaw. They run email campaigns for 30+ clients across multiple verticals and need someone to own every interaction with ESPs. Getting accounts out of trouble, keeping them clean, and making sure no ticket goes cold – that is what this role exists to do.

The role

This is a writing-heavy operational role. You will own all communication with ESP support, compliance, abuse, and deliverability teams across the entire client portfolio. That means you are the one submitting tickets, handling responses to abuse complaints and compliance flags, and seeing every issue through to resolution.

You will not be delegating the writing. Every word sent to an ESP is yours, and every word affects the outcome. You need to know how ESP compliance teams think, what they want to hear, and when to push back versus when to concede. The two things that matter most here are resolution rate and speed.

What you will own

• Full ticket lifecycle across 30+ clients – open to closed, nothing lost
• All written communications to ESP support, compliance, and deliverability teams
• Responses to abuse complaints, account warnings, and suspensions
• Risk identification and escalation to the Head of Project before things blow up
• Translation of ESP requirements into internal action items
• Structured logs of all communications, statuses, and outcomes

Must-have

• 3+ years in ESP-side compliance, deliverability, or direct ESP communications
• Strong understanding of how ESP abuse and compliance teams evaluate sender behavior
• Exceptional written English – near-native or native (this is your primary tool)
• Proven ability to manage a large client portfolio simultaneously without losing detail
• High attention to detail – errors in ESP communication have real consequences
• Comfortable working across US time zones when needed
• Comfortable working across all niches without restrictions

Nice to have

• Direct experience working inside an ESP (support, compliance, or deliverability)
• Familiarity with how ESP internal escalation and decision-making works
• Background in email marketing or marketing operations

Compensation and benefits

• Competitive salary + bonuses
• 21 paid vacation days, 14 paid sick days
• Corporate library, team activities