Junior Operations Specialists

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

We are looking for a Junior Operations Specialist to join our expanding Operations Team for our key partner in Canada - a leading logistics provider. This role is a fantastic launchpad into Cloud and DevOps engineering. You will play a crucial role in providing 24/7 monitoring and operational support to ensure the seamless functionality, reliability, and scalability of high-load systems. 

Key Responsibilities:

• Monitor system performance, availability, and reliability across Azure cloud services, applications, and APIs.
• Track and identify anomalies in real-time using Azure Monitor, Datadog, Splunk, and Sentinel following defined instructions.
• Diagnose and resolve incidents efficiently according to pre-defined Standard Operating Procedures (SOPs).
• Triage and escalate complex, non-standard issues to senior engineering teams.
• Maintain up-to-date documentation of systems, workflows, and incident logs.
• Theoretical knowledge or hands-on experience with Microsoft Azure (Azure Fundamentals level or similar coursework).
• Basic understanding of networking fundamentals (TCP/IP, HTTP/HTTPS, REST APIs) and OS (Windows/Linux).
• Familiarity with monitoring and alerting tools (e.g., Splunk, Azure Monitor, Application Insights) is highly preferred.
• Knowledge of incident management processes and ticketing tools (Atlassian Jira, ServiceNow, etc.).
• English level B1+ (strong written communication is essential for ticketing and documentation).
• Readiness to work in shifts (including night shifts and weekends to cover 24/7 operations).

What we offer: 

• Great career track: an ideal step stone to grow into Cloud Engineer role. 
• Comfortable work environment & fully remote collaboration.
• Paid vacation, sick leave, healthcare insurance, gym, training and certified training 
• Psychologist services
• Comprehensive onboarding, training, and continuous mentorship. Work with a young, dynamic, and supportive team.