Sales Manager (English and German)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500-4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group - a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,
• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,
• We provided the team with charging stations,
• We continue to work together for the future of Ukraine.

As EverHelp is constantly growing, we are looking for a Sales Manager in Europe to strengthen our sales motion in the European market. The mission of this role is to attract new B2B clients and sell customer support outsourcing, multilingual support, back-office operations, and AI-enhanced customer support solutions to companies across Europe.

The working schedule is full-time, remote, and Europe-based.

Your future responsibilities include:

• Qualify and manage B2B leads (inbound, outbound, and referral) across the European market;
• Conduct discovery calls with potential clients to understand their support needs, volumes, languages, channels, SLA requirements, seasonality, pain points, budget, and procurement process;
• Prepare commercial proposals together with the delivery and operations teams;
• Close deals and ensure a smooth handover to Account Management and Delivery teams;
• Maintain CRM hygiene: deal stages, next steps, decision process, stakeholders, forecast, close date, and risks;
• Collect market intelligence on competitors, pricing, client feedback, vertical trends, and common objections;
• Contribute to improving the sales process, ICP, messaging, outreach logic, and proposal structure.

Needed experience & skills:

• 3+ years of experience in B2B sales or business development;
• At least 1-2 years of experience in CX, BPO, customer support outsourcing, contact center, managed services, SaaS for customer support, or a closely related field;
• English level - C1 or higher;
• German level - B2 or higher;
• Experience selling to the European market;
• Experience with deal sizes from 70k to 500k+ ARR;
• Hands-on experience with B2B sales processes: discovery, qualification, proposal, negotiation, and closing;
• Experience working with CRM systems, preferably HubSpot;
• Ability to manage longer sales cycles and work with multiple stakeholders;
• Strong ownership, structure, and ability to work independently.

Nice to have skills:

• Experience with RFP or tender processes;
• Existing network among Heads of CX, Customer Support, Operations, or Procurement;
• Experience selling AI or automation solutions for support operations;
• Understanding of nearshore and offshore delivery models;
• French, Italian, Spanish, or Dutch at B2+ level.

Work with EverHelp is about:

• Opportunity to join the Ukrainian company and help the Ukrainian economy;
• The possibility to work fully remotely;
• 20+ vacation days and 10 sick leave;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.

Submit your resume and join our team!