Senior Retention Manager

About us

We are an international B2C iGaming company operating since 2020. We are looking for a Senior Retention Manager / Head of Retention to take ownership of user monetization and retention performance across Asian markets.

Responsibilities

• Own and drive LTV, Redeposit, and Retention KPIs.
• Develop and execute the overall retention strategy.
• Design bonus systems and ensure their profitability.
• Lead CRM, lifecycle marketing, and player engagement initiatives.
• Manage VIP retention strategy and high-value player segments.
• Identify and eliminate bonus abuse and low-value user behavior.
• Collaborate with Affiliate teams to evaluate traffic quality through LTV performance.
• Build scalable retention processes and reporting frameworks.
• Manage and mentor retention specialists if applicable.

Requirements

• 4+ years of experience in CRM / Retention within iGaming.
• Proven track record of improving LTV, Redeposit, and retention metrics.
• Deep understanding of bonus economics and player lifecycle management.
• Strong analytical skills and experience with BI tools.
• Experience working with VIP segments.
• Ability to take full ownership of business results.
• English level: Upper-Intermediate+ or higher.

What We Offer

• Fully remote work.
• Competitive compensation package.
• Opportunity to influence key business metrics.
• Fast-growing international iGaming environment.
• Professional and supportive team.
• Career growth opportunities.