Customer Support Agent
to $1600
Product
Responsibilities
• Handle player tickets: chat, email, WhatsApp.
• Assist with deposits, withdrawals, KYC issues, and bonuses.
• Escalate cases to Risk, VIP, Payments when needed.
• Follow SLA, maintain high CSAT/NPS.
• Work in shift-based 24/7 schedule.
• Use Zendesk / Intercom / Freshdesk to manage workloads.
Requirements
• Experience: 6–12 months (less is acceptable with strong language skills).
• Spanish - B1
• English - B2
• Customer-oriented mindset, calm under pressure.
• Basic understanding of casino terms and processes (training provided).
• Experience with helpdesk tools."
Required languages
| English | B2 - Upper Intermediate |
| Spanish | B1 - Intermediate |
Published 15 June
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