Solutions Architect (web infra, CDN, or perf tooling vendors)

About the Role

We are looking for a Senior Forward-Deployed Engineer/Solutions Architect  to own customer onboarding and site performance optimization for a cutting-edge edge-performance platform.

In this role, you will investigate e-commerce storefronts, design and implement caching strategies, lead customer launches, validate performance improvements, and serve as a trusted technical advisor throughout the customer journey.

This is a highly customer-facing position requiring a combination of deep technical expertise, analytical thinking, and strong communication skills.

Responsibilities

• Investigate customer e-commerce storefronts and identify performance bottlenecks.
• Design caching architectures that improve performance without compromising data integrity or personalization.
• Configure, test, and validate CDN and edge caching solutions.
• Lead customer launches and migrations from planning through production deployment.
• Diagnose and resolve caching, performance, and infrastructure-related incidents.
• Analyze Core Web Vitals, RUM metrics, and other performance indicators.
• Conduct technical customer meetings, including difficult conversations and expectation management.
• Collaborate with support engineers and contribute to their development.
• Validate and demonstrate measurable site speed improvements after launch.
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Requirements

Must Have

• 5+ years of experience in web infrastructure, CDN, performance engineering, solutions engineering, or a similar field.
• Strong understanding of HTTP caching concepts:
  • Cache keys
  • Cache invalidation and purging
  • Cookies and personalization
  • Reverse proxies
  • CDN behavior and troubleshooting
• Experience with platforms such as Cloudflare, Fastly, Akamai, Varnish, or similar technologies.
• Ability to read and analyze frontend code (HTML, JavaScript, DOM).
• Experience diagnosing performance issues in production environments.
• Strong debugging and incident investigation skills.
• Experience owning customer-facing launches or migrations end-to-end.
• Ability to communicate complex technical topics to customers clearly and confidently.

• Advanced English (spoken and written).

   

Nice to Have

• Shopify experience.
• Salesforce Commerce Cloud experience.
• Experience working in e-commerce agencies.
• Background in Solutions Engineering, Solutions Architecture, Forward-Deployed Engineering, or Technical Consulting.
• Experience with Core Web Vitals and Real User Monitoring tools.

Interview Process

• Recruiter screening
• Technical assessment
• Live working session with the engineering team

The live session includes:

• Technical discussions
• Problem-solving exercises
• Whiteboard-style reasoning and calculations
• Investigation of unfamiliar code and performance scenarios

Working Requirements

• Minimum 4 hours overlap with US Eastern Time business hours.
• Comfortable working on camera and sharing screen during customer-facing meetings.
• Ability to become independently productive after onboarding and training.