Technical Support Agent

🔹About the role:

We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support.

🔹Job responsibilities:

- Communicate with b2b clients via Front APP and assisting them in finding solutions;

- Help the client find the optimal solution for their business;

- Work with our REST API to solve requests related to integration;

- Analyze situations and building logical chains;

- Stay calm and professional in challenging conversations.

- Stay within tone of voice and KPIs:

Average first response time < 3 min

Average response time < 4 min

Customer satisfaction rate > 96%

🔹Job requirements:

- 1 year+ of experience in customer service or client management;

- English B2+ level or higher (both written and spoken);

- Resilience and the ability to remain friendly under pressure;

- Strong analytical thinking and attention to detail.

🔹Nice-to-have advantages:

- Experience working in the B2B service;

- Understanding and hands-on experience with REST APIs;

- Knowledge of affiliate marketing principles and market specifics.

🔹Benefits:

- Step into an opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company. You’ll gain firsthand experience solving high-level client challenges, shaping processes from the ground up, and building your career at the very front line of product and customer success.

- Fully Remote.

- Work shifts (from 9:30 to 18:00 or from 15:30 to 00:00 UTC + 03).

- Competitive salary based on experience and skills.

- Ability to grow with the company within a transparent Grade System.

- Enjoy a generous vacation package of 21 working days accumulating per year.

- Take advantage of 7 paid sick leaves annually, no doctor’s note required.

- An inclusive and adaptable team culture.

- Additionally, you’ll receive 14 Flexible holidays per year.

- Team Buildings and Happy Hours.