IREV

🔹About the role:

We are seeking passionate individuals to join our Customer Success unit and assist us in maintaining a high level of customer support.

🔹Job responsibilities:

- Communicate with b2b clients via Front APP and assisting them in finding solutions;

- Help the client find the optimal solution for their business;

- Work with our REST API to solve requests related to integration;

- Analyze situations and building logical chains;

- Stay calm and professional in challenging conversations.

- Stay within tone of voice and KPIs:

Average first response time < 3 min

Average response time < 4 min

Customer satisfaction rate > 96%

🔹Job requirements:

- 1 year+ of experience in customer service or client management;

- English B2+ level or higher (both written and spoken);

- Resilience and the ability to remain friendly under pressure;

- Strong analytical thinking and attention to detail.

🔹Nice-to-have advantages:

- Experience working in the B2B service;

- Understanding and hands-on experience with REST APIs;

- Knowledge of affiliate marketing principles and market specifics.

🔹Benefits:

- Step into an opportunity to become the go-to top-level support expert in a fully bootstrapped SaaS company. You’ll gain firsthand experience solving high-level client challenges, shaping processes from the ground up, and building your career at the very front line of product and customer success.

- Fully Remote.

- Work shifts (from 9:30 to 18:00 or from 15:30 to 00:00 UTC + 03).

- Competitive salary based on experience and skills.

- Ability to grow with the company within a transparent Grade System.

- Enjoy a generous vacation package of 21 working days accumulating per year.

- Take advantage of 7 paid sick leaves annually, no doctor’s note required.

- An inclusive and adaptable team culture.

- Additionally, you’ll receive 14 Flexible holidays per year.

- Team Buildings and Happy Hours.

🔹About the role:

We are looking for a Tech-savvy Integration Manager to join our team. This role is essential to ensuring smooth client integrations, collaborating with both external clients and internal teams to guarantee flawless execution and maintenance of software integrations.

🔹Job responsibilities:

- Oversee and manage client software integrations, ensuring seamless setup, updates, and maintenance.

- Serve as the main point of contact for clients during the integration process, delivering timely support and resolving technical issues through chat, messaging apps, and our ticketing system.

- Work with API documentation to guide and support clients, ensuring successful API setups and integrations.

- Use Postman and other tools to test and troubleshoot integrations, ensuring accuracy and optimal performance.

- Collaborate with internal development teams to diagnose and solve complex technical challenges, enhancing integration processes.

- Keep clients updated on integration progress, addressing any concerns and ensuring their satisfaction with the integration experience.

🔹Job requirements:

- Advanced proficiency in English, with Russian as a plus.

- At least 1 year of experience in technical support or client-facing roles, particularly within the IT or marketing sectors.

- Strong expertise in API management, Postman, and system integrations.

- Excellent problem-solving abilities, capable of working independently to resolve complex issues.

- Strong communication skills to effectively bridge clients and technical teams.

- A passion for continuous learning and staying up to date with evolving technologies.

🔹Benefits:

- Unlock a once-in-a-lifetime chance to join a fully bootstrapped and ready to take-off SAAS company and shape your career with us!

- Competitive compensation package that reflects your skills and experience.

- Enjoy a generous vacation package of 21 working days per year.

- Take advantage of 7 paid sick leaves annually, no doctor’s note required + 14 Flexible Holyday days.

- An inclusive and adaptable company culture.

- Team Buildings and Happy hours.