Ruby Engineer (offline)

From integrating with a real-time seller scoring/segmentation/targeting system to evolving our supplier partnership platform to optimizing our top-of-the-funnel Cleanout experience, there are a huge number of challenging and fun projects on the horizon that our engineers are working on.

Your role will be Customer Support (CS) software engineer, interacting with software engineers who own our code, product management team on one side and CS team on the other side.

Responsibilities:
Handle Customer Support (CS) tickets queue, interacting with both code base owners (engineers) and CS team
Build tooling around CS workflow
Collaborate with your peers and other teams to teach, learn and execute efficiently
Contribute to improving our processes and engineering culture

Requirements:
Proficiency with Ruby and Ruby based frameworks (Rails, Grape, Sinatra)
Proficiency with at least one front-end JS framework (We use React/Redux)
Ability to work in a cross-functional team
Analytical mindset, good troubleshooting skills

Good to have, but not mandatory:
Knowledge/experience in distributed systems design and best practices
Knowledge/experience with continuous integration, test automation, and monitoring
Bonus: Native mobile development experience

About thredUP

ThredUP Inc. is the world’s largest online platform where you can buy and sell high-quality secondhand clothes. The company was founded in 2009 and the Head Office is based in Oakland, California.

We are foremost a technology company and that`s reflected in everything we do. We love solving hard problems with software. We think world-class technology drives long-term competitive advantage. We`re hiring software engineers, industrial engineers and data scientists so we can make the best data-driven decisions over and over again.
We believe deeply that happy, personally fulfilled employees are the best ones. That means we do things a little differently around here to make sure you`re always engaged, fresh and firedUP.

Who We Are
A growing team of 70+ engineers.

What We Use
MODERN PRODUCTION STACK:
AWS, Kubernetes, Ruby, NodeJS, Redis, MySQL, MongoDB, RabbitMQ
LANGUAGES AND FRAMEWORKS:
APIs and Services - NodeJS, Ruby on Rails, Frontend, ReactJS and Redux
Data Engineering - Java, Scala, Python
Common Tools - Docker, Newrelic, Scalyr
DevOps Tools - Terraform, Jenkins, DataDog, Ansible, PagerDuty

We will be glad to see you as a part of our happy team!

Company website:
https://www.thredup.com/p/about