E-commerce Operations Manager

About Us:

We are an e-commerce brand specializing in premium-quality natural bio-supplements and vitamins "Made in Germany." We create products that seamlessly combine the power of nature with a scientific approach. As we scale our operations, we are looking for a E-commerce Operations Manager to take charge of marketplace management, supply chain logistics, and customer service for the DACH market.
 

Key Responsibilities:

• Operations & Logistics Management: Monitor inventory levels across Amazon FBA and 3PL warehouses, plan and schedule shipments, coordinate with logistics partners, and closely track product expiration dates (MHD).
• Content & SEO Optimization: Administer the Amazon account, create high-quality product listings, and write flawless, high-converting SEO copy in German.
• Premium Customer Care: Provide empathetic and professional support to German-speaking customers, manage product reviews, and handle technical cases with marketplace support platforms.
• Cross-Functional Collaboration: Work in close synergy with designers (developing briefs for product infographics, premium A+ content, and packaging updates).
   

What We Expect From You:

• Fluent German (C1 level): Flawless written communication. You understand linguistic nuances and can craft compelling copy and handle delicate customer inquiries with ease.
• 1.5–2+ years of e-Commerce experience: A solid grasp of Amazon operational models (FBA/FBM). Previous experience in the supplements or food niches is a major plus.
• Analytical Mindset: Proficiency in Excel/Google Sheets and experience with e-Com analytics tools.
• Proactivity: A self-starter attitude with the ability to work independently, propose solutions, and take ownership of your tasks.
   

What We Offer:

• Zero Bureaucracy: You will work directly with the CEO, ensuring fast decision-making, minimal red tape, and a direct impact on the business.
• Flexibility: 100% remote work environment with the freedom to structure your own working hours around European business times.
• A High-Quality Product: A brand with an excellent reputation on the German market that you will genuinely feel proud to represent.

Location: Remote

Employment Type: Full-time

Reporting Line: Working in close tandem with the CEO

Language Requirements: German — C1 (Strictly Required), English — B2+.

If you are ready to take full ownership of this role and scale a premium e-commerce brand in close collaboration with our CEO, we would love to hear from you!