Customer Support Agent (iGaming)
to $1500
Product
We are looking for a Customer Support Agent for an iGaming project.
Responsibilities:
• Handle player requests via chat, email, and WhatsApp
• Assist users with deposits, withdrawals, KYC, and bonuses
• Escalate cases to Risk / VIP / Payments teams when needed
• Follow SLA standards and maintain high CSAT/NPS metrics
• Work in a shift-based 24/7 schedule
• Use Zendesk / Intercom / Freshdesk for ticket handling
Requirements:
• 6–12 months of support experience
• Spanish — B1
• English — B2
• Customer-oriented mindset
• Ability to stay calm under pressure
• Basic understanding of casino/iGaming processes
• Experience with helpdesk tools is a plus
Required languages
| English | B1 - Intermediate |
| Spanish | B1 - Intermediate |
Published 19 May
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16 applications
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$600-1100
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