Head of Retention

We are seeking a high-impact Head of Retention to build our Retention department from the ground up at a fast-growing, ambitious iGaming startup. If you have deep Tier-1 market expertise, a passion for data-driven growth, and the drive to scale a proprietary CRM system, we want you on our team.

🌐 Key Responsibilities:

• Build from Scratch: Architect and launch the Retention department on our powerful, proprietary CRM platform.

• Strategy & Reactivation: Develop and execute end-to-end strategies to maximize user retention and reactivation across multiple GEOs.

• Omnichannel Mastery: Lead communication across Email, SMS, In-App, Web-Push, WhatsApp, and Telegram.

• Data-Driven Growth: Segment audiences to deliver personalized journeys, run rigorous A/B tests, and turn insights into revenue.

• Performance Analysis: Plan, execute, and analyze promotional campaigns and automated lifecycles to consistently optimize retention metrics.

• Innovation: Proactively identify growth levers and new player retention methodologies.

📊 Required Experience:

• Hands-on experience with Tier-1 markets is a must.

• 2+ years in the iGaming industry, with at least 1 year in a Head of Retention or lead role.

• Proven ability to build business reports (funnels, segments, communication chains) and make data-backed decisions.

• Experience in team building, hiring, and implementing effective performance-based motivation systems.

• A multitasking powerhouse who thrives on managing complex data in a fast-paced environment.

💱 Why Join:

• Work in an international Tier‑1 iGaming environment.

• Remote format with flexible schedule.

• Competitive compensation and performance bonuses.

• Opportunity to shape global marketing strategy and scale a Tier‑1 product.

• Collaborative, multicultural team atmosphere.