Middle Client Delivery Manager

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:
 

This role exists to ensure the flawless integration of our most strategic B2B clients into our ecosystem. You’ll help us scale our global footprint by leading a technical delivery team that turns complex onboarding processes into a competitive advantage.
 

What you’ll drive:
 

Strategy & Outcomes

• Own the implementation of scalable delivery processes in close alignment with the Global Delivery team.
• Drive operational efficiency by optimizing systems, tools, and workflows to enhance client satisfaction.
• Measure and analyze performance metrics and KPIs to identify bottlenecks and fuel continuous improvement.
• Partner with executive leadership to offer strategic insights for platform innovation and business expansion.

Delivery & Execution

• Orchestrate complex integration projects, ensuring cross-functional teams move in sync toward successful onboarding.
• Ship high-quality technical setups, maintaining a clear path from development to Release Management.
• Unblock daily operations by making fast, informed decisions when technical or logistical challenges arise.
• Simplify the transition between sales/onboarding and long-term maintenance phases.

Stakeholder & Client Management

• Align expectations between clients, Sales, and Account Managers to facilitate long-term, high-trust partnerships.
• Communicate technical complexities to non-technical stakeholders, ensuring transparency throughout the delivery cycle.
• Validate that client needs are met without compromising the integrity of our core platform.

People & Leadership

• Build and mentor a growing team of 10+ technical experts, fostering a culture of ownership and reliability.
• Scale the team’s capabilities as the business expands into new markets and product lines.
• Improve team motivation and collaboration through clear planning and proactive problem-solving.
   

What makes you a GR8 fit:
 

Must-have:

• 3+ years of IT Client Delivery Management experience, specifically in B2B environments.
• Full proficiency in Ukrainian or Russian, fluency in English.
• Experience managing teams of 10+ people with a genuine passion for building motivated, high-performing teams.
• Experience in iGaming industry, understanding of industry dynamics and specific.
• Solid grasp of the SDLC, Change Management, and Release Management.
• Hands-on experience applying Scrum/Agile to client-facing delivery.
• Advanced proficiency in JIRA and Confluence.
• Strong organizational and planning skills with the ability to ensure smooth execution under pressure.

Nice-to-have:

• Proficiency in Turkish.
• Experience in high-load fintech or payment platform integrations.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.