GR8_TECH

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to scale our market presence and drive high-quality lead generation. You’ll help us hit aggressive growth targets by owning the entire media lifecycle—from strategic channel selection to the final click and conversion.

What you’ll drive:

Strategy & Media Planning

• Own the end-to-end media strategy across Meta, LinkedIn, Google, and DSPs to ensure our brand is where our audience lives.
• Partner with the Marketing Manager to translate business goals into high-performing campaign structures and KPIs.

• Audit market trends and competitor movements to identify untapped opportunities in high-risk or niche B2B sectors.

   

Execution & Optimization

• Ship data-driven ad placements, managing significant budgets with a relentless focus on ROI and efficient fund allocation.
• Measure real-time performance using GA4 and platform analytics, pivoting strategies instantly when data reveals a bottleneck.

• Scale winning campaigns while ruthlessly cutting underperforming spend to maintain a lean, high-impact engine.

   

Analysis & Reporting

• Simplify complex datasets into actionable insights through regular performance reports that tell a story, not just list numbers.

• Negotiate with media vendors to secure premium placements and better rates, maximizing the impact of every dollar spent.

   

What makes you a GR8 fit:

Must-have:

• 4+ years of hands-on media buying experience (Agency background is a massive plus).
• You understand the long-tail conversion cycle and how to reach professional decision-makers.
• Deep technical mastery of Google Ads, LinkedIn Ads, and Meta Ads Manager.
• You’ve navigated the complexities of regulated or high-risk industries and know how to get ads approved where others fail.
• You don’t just "look" at data; you use GA4 and platform tools to drive 10% MoM improvements.

• Upper-intermediate or higher (you’ll be communicating across global markets).

   

Nice-to-have:

• Experience with DSPs and Programmatic buying.
• Creative copywriting skills for ad testing.

• Bachelor’s degree in Marketing or Advertising.

   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).

• Learning culture with internal courses + growth programs.

   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Why this role exists:

This role exists to transform our back-office platform infrastructure from a technical core into our primary B2B competitive advantage. You’ll help us unlock high-value enterprise Turnkey deals globally by owning the product strategy, overhauling the system capabilities, and driving international expansion across target markets.
 

What you’ll drive:

Strategy & outcomes

• Own and execute the 12-month product vision and roadmap for the UBO stream, ensuring it incorporates evolving tech and competitive landscape data.
• Drive the functional evolution and UI optimization of the back-office environment to turn it into an elite selling point for global clients.
• Maximize the financial performance and positive ROI of your product portfolio through data-driven lifecycle management.

Discovery & decisions

• Validate functional requirements for core modules (PAM, bonuses, segmentation) by conducting deep competitor and market analysis before major updates.
• Execute difficult product trade-offs completely autonomously in the face of heavy technical debt or regulatory shifts.
• Influence user research approaches, acting as the primary advocate for enterprise client needs within our engineering organization.

Delivery & execution

• Ship high-scale platform updates on time, tracking the percentage of features delivered against hard product deadlines.
• Scale and implement new product development workflows, exporting your stream's best execution practices to the wider product organization.
• Enforce internal transparency by ensuring your team regularly publishes clear, metric-driven work outcomes and follow-ups to the entire company.

Stakeholder Management

• Partner with adjacent product heads to seamlessly integrate their technical tools into the core back office.
• Independently lead end-to-end product presentations and system demos for tier-1 B2B clients during pre-sales and onboarding stages.
• Teach product thinking to cross-functional departments (operations, support, engineers) to streamline technical execution and build better workflows.

People & Organization

• Hire, train, and manage a high-performing team of 3–4 Product Managers and analysts.
• Build personal development plans based on ongoing 360 feedback, maintaining high team engagement (eNPS) and zero tolerance for low performance.
   

What makes you a GR8 fit:

Must-have

• 4+ years of Product Management experience, with an explicit history of managing a B2B iGaming platform ecosystem.
• 2+ years of proven Lead Product experience.
• Deep, hands-on exposure to PAM (Player Account Management), player segmentation engines, and complex iGaming bonus architectures within B2B iGaming platform environments.
• Proven people management track record, with direct experience leading and scaling teams of Product Managers.
• Operates with 80%+ autonomy, including leading technical groomings, establishing 12-month visions, and making standalone prioritization calls.
• Direct experience running technical product presentations or system demos for high-value enterprise B2B clients.
• Excellent communication skills in fluent English for sharp stakeholder alignment across departments.

Nice-to-have

• Hands-on experience adapting, localizing, and configuring platform tools specifically for LATAM market infrastructure.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Why this role exists:

This role exists to drive the tactical execution, feature delivery, and optimization of core streams within our consolidated Turnkey Product model. You’ll help us absorb heavy business demand from leading B2C brands and accelerate market localizations by working directly with engineering teams "in the field".
 

What you’ll drive:

Strategy & outcomes

• Execute a clear 6–12 month stream roadmap that directly supports the broader Turnkey platform goals.
• Align the team's daily delivery schedule to focus on a minimized number of the most critical, high-impact projects.
• Track core product performance metrics, leveraging a structured metric tree to measure the real business impact of every shipped feature.

Discovery & decisions

• Start with the core client problem rather than the requested solution, uncovering actual business needs behind heavy intake pipelines.
• Set and quickly test product hypotheses through analytics, user insights, and competitor research before starting large development tasks.
• Analyze client brand performance alongside Account Management to discover revenue uplifts and opportunities for platform optimization.

Delivery & execution

• Ship high-quality platform features, widgets, and layout configuration systems under tight compliance and time constraints.
• Collaborate closely with engineers daily to refine technical solutions, unblock sprints, and maintain high delivery velocity.
• Anticipate technical risks and proactively manage side effects or dependencies across related platform modules.

Stakeholder management

• Manage complex intake pipelines from established B2C brands without letting conflicting client demands derail engineering focus.
• Resolve cross-team execution dependencies independently, aligning with adjacent technical and business functions before potential roadblocks appear.
• Communicate regular updates, work results, and research findings transparently to the rest of the product organization.
   

What makes you a GR8 fit:

Must-have

• 4+ years of explicit Product Management experience, with a proven history of launching multiple large or complex features.
• Deep functional domain knowledge within the iGaming industry, including hands-on work with verticals like Casino, Sportsbook, CRM, Bonuses, or Anti-Fraud engines.
• Strong technical savviness with the ability to constructively criticize engineering plans and analyze underlying system architecture.
• Proven ability to set, build, and maintain a structured metric tree to inform product prioritization.
• High level of professional autonomy, requiring virtually no support to resolve day-to-day product issues and cross-team alignment friction.
• Excellent communication skills in fluent English to maintain transparency across distributed teams.

Nice-to-have

• Direct execution experience within B2B iGaming platform benchmark companies 
• Hands-on experience configuring, optimizing, or localizing platform tools for geographic targets like the LATAM market.
• Background working with flexible B2B Content Management Systems (CMS) or platform layout configuration tools.
• Active interest in helping other PMs, improving internal product delivery processes, or participating in multidisciplinary interviews.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Why this role exists:

We want to own the employer brand in Poland and across our international talent pools. You'll pull top talent into our pipeline through paid talent marketing, meet-ups that the local community actually wants to attend, and getting our own people visible as ambassadors.
 

What you’ll drive:

Talent marketing & paid campaigns

• Build and run targeted recruitment marketing across LinkedIn, Instagram and Meta to attract tech talent.
• Own the budget split across channels and shift spend toward what converts – we'd rather scale a paid funnel than rent a booth.
• Track campaign performance and feed the data back into smarter targeting and creative.

Community & events

• Concept and host tech meetups in Warsaw that build real relationships with the local dev community.
• Tap local communities across our key markets and select conferences to put GR8_TECH where the talent already hangs out.
• Run the external comms around it all – Instagram, PR articles, job boards.

Internal advocacy & GR8 Speakers

• Relaunch and drive GR8 Speakers – helping our engineers build their personal brands and represent the company at talks, posts and panels.
• Capture authentic office life by being on-site with the team, not briefing from afar.
• Turn employee pride into active advocacy through internal campaigns.

Strategy & autonomous execution

• Own employer brand projects end to end – spot the problem, propose the fix, clear the roadblock yourself.
• Work shoulder to shoulder with Talent Acquisition to keep candidate pipelines full and aligned to hiring goals.
• Keep employer branding plugged into the wider business alongside Marketing and Leadership.
   

What makes you a GR8 fit:

Must-have:

• 3+ years in Employer Branding, Talent/HR Marketing or Community Management in tech.
• A track record setting up and optimizing paid recruitment campaigns – social ads, digital funnels, brand health tools.
• Hands-on with organizing events, tech meetups or conference partnerships.
• Strong project and time management, plus the autonomy to drive things without being told twice.
• Able to work from our Warsaw office at least 2 days a week to generate content and stay close to the team.
• English B2 or above.
   

Nice-to-have:

• A background in PR or external comms.
• Comfort tracking HR marketing metrics and building analytical dashboards.
• Experience launching or running internal ambassador or speaker programs.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to scale, secure, and automate our user access management infrastructure, ensuring zero-trust integrity at high velocity. You’ll help us protect our core IT ecosystem by eliminating manual access workflows, driving identity governance, and meeting strict operational SLAs.
 

What you’ll drive:

Strategy & outcomes

• Enhance information security measures by conducting regular access audits for compliance with PCI DSS and ISO 27001 requirements.
• Measure and track operational SLAs, proactively fixing bottlenecks in the request pipeline to ensure high internal customer satisfaction.
• Participate in the optimization of operational processes by driving automation.

Discovery & decisions

• Validate and define role models across corporate systems, continuously identifying and correcting access anomalies or inconsistencies.
• Map and translate complex compliance and technical requirements into clean, automated access workflows.
• Partner with cross-functional teams to onboard new corporate systems into the centralized Access Flow platform.

Delivery & execution

• Deploy automation scripts (PowerShell, Bash) to eliminate repetitive data analysis tasks.
• Work with large volumes of data and utilize complex formulas within Google Spreadsheet.
• Process complex, escalated access tickets swiftly and securely, serving as the ultimate gatekeeper for critical permissions.
• Build and update comprehensive internal documentation for procedures, role definitions, and access frameworks.
   

What makes you a GR8 fit:

Must-have:

• 2+ years of hands-on experience in IT Security, IAM, or related technical roles (QA/AQA, IT Operations/Systems Administration, L2/L3 Support with a similar scope of tasks).
• Strong technical mastery of enterprise identity tools (e.g., Okta, CyberArk, Active Directory, PAM, and SSO solutions).
• Basic scripting skills (Bash, PowerShell, or Python) explicitly used for automating identity workflows or security tasks.
• Basic understanding of the requirements of PCI DSS and ISO 27001.
• Deep understanding of core access control principles, RBAC structures, and authentication methods.
• SLA-driven mindset with a track record of handling high-volume operational tickets without compromising security or accuracy.
• Clear communication style—able to translate rigid technical security policies into clear, non-technical steps for internal users.
• Fluency in Ukrainian or Russian; Intermediate+ level of English.
   

Nice-to-have:

• Familiarity with cloud security concepts and identity governance within AWS, Azure, or GCP.
• Experience configuring or troubleshooting custom Access Flow / IAM orchestration platforms.
• Relevant industry certifications (e.g., CompTIA Security+, Okta Certified Professional, or Microsoft Identity and Access Administrator).
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Why this role exists:

We're looking for a strong individual contributor who owns complex backend features end-to-end — from technical design through production delivery. You'll work independently on challenging problems, write high-quality code at scale, and raise the bar for the team by mentoring less experienced engineers and maintaining engineering standards through thorough code reviews.

What you’ll drive:

Software Architecture and Backend Development

• Design and implement scalable, resilient backend services and APIs.
• Write, test, and debug complex code across new and existing application.
• Own features end-to-end: from understanding requirements, through implementation, to production monitoring.
• Identify and resolve complex technical problems, including performance bottlenecks and architectural debt.
• Maintain comprehensive technical documentation for systems you build.

Collaboration & Mentorship

• Mentor junior and mid-level engineers through pairing, knowledge sharing, and day-to-day guidance.
• Conduct thorough code reviews to ensure quality, security, and adherence to best practices.
• Collaborate with cross-functional teams (product, design, operations) to clarify requirements and align on technical approach.
• Proactively communicate technical trade-offs and progress within the team.

What makes you a GR8 fit:

Must-have

• 5+ years of hands-on backend engineering experience with a strong track record of delivering complex systems.
• Upper-intermediate or higher level of English.
• Understanding of system design: microservices, event-driven architecture, resilient patterns, delivery guarantees, CAP theorem.
• Database knowledge: relational and non-relational databases, SQL optimization, indexing, normalization/denormalization, ACID properties, transaction isolation.
• Working knowledge of Docker, Kubernetes basics, CI/CD pipelines, and Git workflows.
• Strong problem-solving skills: ability to break down ambiguous problems, make pragmatic decisions, and communicate reasoning clearly.
• Advanced proficiency in Node.js and TypeScript, including runtime internals, event loop, async programming, and core modules.
• Advanced TypeScript: strict typing, generics, decorators, utility types, and metaprogramming patterns used in NestJS. 
• Proficiency in designing and implementing scalable RESTful APIs and microservices using NestJS (modules, providers, guards, interceptors, microservices transport, Swagger).
• Event-driven architecture: Kafka for async messaging, BullMQ for background job processing.
• Cloud & infrastructure: AWS SDK (S3, Bedrock), Docker/Docker Compose, Prometheus metrics, GitLab CI/CD

Nice-to-have

• Experience with Go or .NET.
• Experience with Strapi CMS or similar headless CMS platforms.
• Familiarity with Terraform/Terragrunt for infrastructure-as-code.

Why this role exists:

This role exists to design, build, and maintain streaming data solutions based on Apache Kafka and related technologies, ensuring reliable data processing, integration, and testing of streaming applications.

What you’ll drive:

Streaming pipelines & data flow

• Build and maintain data pipelines using Apache Kafka, including topics, partitions, and consumer group tuning.
• Implement and manage Kafka Connect source and sink connectors for integrations.

Streaming application development

• Design and develop stateful streaming applications using Kafka Streams or Flink with Java (and Scala where applicable).
• Ensure data consistency and schema evolution using Schema Registry (Avro).

Quality & testing

• Write and maintain unit and integration tests for streaming topologies.

What makes you a GR8 fit:

Must-have

• 3+ years of experience in back end.
• Commercial experience in software engineering with strong proficiency in Java (Scala is a plus).
• Understanding of Apache Kafka architecture and internals.
• Experience working with Apache Flink.
• Experience with Schema Registry and schema evolution strategies.
• Knowledge of serialization formats such as Avro and JSON.
• Experience using SQL for processing large datasets.
• Upper-intermediate or higher level of English.

Nice-to-have

• Experience running Kafka and/or Flink on Kubernetes.
• Familiarity with monitoring tools such as Prometheus and Grafana for streaming metrics.
• Understanding of stream processing semantics.
• Experience with CI/CD pipelines for streaming applications.

GR8 Tech builds B2B iGaming platforms for operators who play to lead.
 

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications.
 

What you’ll drive:

Incident Response & Transaction Engineering

• Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues.
• Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime.
• Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana.
• Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures.

Risk Mitigation & Compliance

• Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity.
• Enforce strict adherence to company procedures and international payment regulatory standards.
• Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached.

Partner & Stakeholder Architecture

• Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines.
• Communicate technical issues clearly and professionally to external partners, ensuring rapid SLA compliance.
• Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations.

Operational Evolution

• Identify recurring transactional friction points and transform those insights into actionable workflow improvements.
• Optimize customer support workflows by pinpointing systemic sources of user payment friction.
• Measure your personal and team output against monthly operational efficiency and accuracy targets.
   

What makes you a GR8 fit

Must-have

• 1+ years of experience in Customer Support, Technical Support, Payments Operations, or a similarly fast-paced operational environment, experience in the iGaming industry is a plus.
• Solid operational understanding of the online payments ecosystem, including processing flows and industry standards.
• Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira).
• Technical proficiency in using PSP back-offices for log analysis alongside a solid grasp of Microsoft Excel for data parsing.
• Professional English proficiency (Intermediate/Upper-Intermediate) and Proficiency in Ukrainian or Russian languages.
• Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines.
   

Nice-to-have

• Experience working directly with diverse regional payment regulations across multiple geographies.
• Proven autonomy in managing isolated operational tasks from start to finish without constant oversight.
• Background in analyzing complex, multi-step fraud patterns.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

Why this role exists:

We are growing our AI team and are looking for a Senior AI / Generative AI Engineer to build and operate production-grade LLM-based systems across the platform.

This role focuses on applied Generative AI: internal AI automation, chatbots, AI assistants, and MCP-based services already used in production. You will work on top of an existing ML and data platform, building systems that are reliable, maintainable, and practical to operate.

This is a hands-on engineering role with end-to-end ownership. Not research. Not prompt-only.
 

What you’ll drive:

Technical Ownership

• Own LLM-based systems from design to production support.
• Design architectures for Generative AI systems (RAG, agents, tool/context serving).
• Make clear trade-offs between quality, latency, cost, and complexity.
• Set engineering standards for building and operating AI systems in production.
• Act as a technical reference point for applied GenAI.

Hands-on AI Engineering

• Build and maintain production LLM-powered systems.
• Develop chatbots and AI assistants with predictable behavior.
• Design and implement RAG pipelines (ingestion, embeddings, retrieval, generation).
• Implement agent-style workflows with tool/function calling.
• Build and integrate MCP servers or similar context/tool-serving components.
• Integrate AI systems with backend services and ML infrastructure.

Production & Reliability

• Design evaluation frameworks for LLM outputs.
• Monitor LLM behavior, system health, and costs in production.
• Address performance, scalability, and operational issues.
• Handle production incidents and contribute to long-term fixes.
• Design systems with failure modes, fallbacks, and graceful degradation.
   

What makes you a GR8 fit

Must-have

• Strong software engineering background.
• Proven experience building LLM-based systems in production.
• Hands-on experience with: LLMs and RAG architectures, Chatbots or conversational AI systems, Tool/function calling and agent-style patterns.
• Experience with context or tool-serving systems (MCP or similar).
• Experience integrating AI into real-time production products.
• Understanding of performance, scalability, and cost trade-offs.
• Cloud experience (preferably AWS).
• Strong engineering fundamentals (testing, debugging, reviews, observability).

Nice-to-have

• Multi-agent or workflow-based systems.
• Fine-tuning or adapting open-source LLMs.
• ML platforms / MLOps background.
• Experience operating latency- or cost-sensitive systems.
• Production incident ownership in AI systems.

Tech Stack:

• Languages: Python, SQL.
• LLMs: Amazon Bedrock, OpenAI, Anthropic, open-source models.
• Frameworks: LangChain, LangGraph, Pydantic, Langfuse.
• RAG: Embeddings, Qdrant / FAISS / OpenSearch / pgvector.
• Cloud: AWS (ECS / EKS / Lambda, S3, OpenSearch).
• DevOps: Docker, Git, CI/CD.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8_TECH builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:

This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
 

What you’ll drive:

Strategy & Business Growth

• Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
• Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
• Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.

Client Advocacy & Discovery

• Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
• Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
• Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.

Delivery & Operational Excellence

• Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
• Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
• Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.

Cross-Team Leadership & Expertise Transfer

• Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
• Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.
   

What makes you a GR8 fit:

Must-Have

• 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role).
• Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
• Fluency in Russian or Ukrainian; English proficiency at B2 level or higher.
• Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
• Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
• Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
• Resilience and empathy in communication.
• A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
• Excellent time management skills and ability to prioritize effectively.
   

Nice-to-Have

• Experience training or mentoring junior Account Managers.
• Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
• A strong network of existing operator contacts in the iGaming industry.
   

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.

GR8 Tech builds B2B iGaming platforms for operators who play to lead.
 

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
 

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.
 

Why this role exists:
 

This role exists to provide first-line technical support for clients, ensuring issues are identified, documented, and resolved efficiently while escalating complex problems to the appropriate teams.
 

What you’ll drive:
 

Incident handling and troubleshooting

• Reproducing, analyzing, and resolving technical issues or escalating when necessary.
• Creating and managing incident tickets, ensuring SLA compliance.

Collaboration and communication

• Working with internal teams (DevOps, QA, Product) to resolve problems.
• Acting as the first line of technical defense for clients with clear, professional communication.

Monitoring and escalation

• Monitoring product stability and notifying relevant teams during urgent incidents.

• Escalating unresolved or blocked issues according to internal procedures.

  
  What makes you a GR8 fit:

•  1+ years of experience in technical support, preferably within a B2B product company or the iGaming industry.
• English B2+ and fluency in Russian or Ukrainian.
• Hands-on experience with browser DevTools (inspecting elements, checking network tabs, and reproducing bugs).
• Practical skills in analyzing logs via Kibana (ELK stack) and monitoring dashboards in Grafana.
• Proficiency with Jira and Confluence for ticket tracking and documentation, alongside familiarity with ITIL processes.
• Full readiness to work in a shift-based schedule, including regular night shifts.
• Multitasking skills with the ability to handle a high volume of diverse incoming tickets and switch contexts fast.
   

Why you’ll love working here: 
 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.
   

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.