Onboarding Manager (Merchants/Acquiring Banks)

Experience

• 3–5+ years in payments, fintech, or banking.
• Hands-on experience with merchant onboarding and acquiring banks.
• Background in roles such as Onboarding Manager, Merchant Operations, Account Manager, or Compliance Coordinator.

Core Knowledge

• KYC/AML, UBO, and Source of Funds.
• Corporate documents: Certificate of Incorporation, Shareholder Register, Board Resolutions.
• Commercial documents: Terms & Conditions, Privacy Policy, Refund Policy.
• Understanding of acquirer and card scheme requirements.

Key Skills

• Ability to review documents substantively, not just against a checklist.
• Managing multiple onboarding pipelines simultaneously.
• Strong follow-up and SLA management.
• Clear communication with merchants, banks, compliance, and legal teams.

Personal Qualities

• Highly detail-oriented and organized.
• Proactive and persistent.
• Results-driven.

Language

• Fluent English (C1–C2).

Nice to Have

• Experience with PSPs, acquirers, EMIs, or crypto payments.
• Exposure to high-risk industries such as crypto, forex, or gaming.