Vip Account Manager

Vega Partners is not just a company — it’s an entire ecosystem of affiliate projects specializing in performance marketing within the iGaming industry. We operate across a wide range of markets, covering over 25% of countries worldwide. Our continuous growth creates real opportunities for scaling and professional development.

We are looking for a proactive and client-oriented VIP Account Manager to build long-term relationships with high-value clients and drive customer retention and revenue growth. 

In this role, you will manage your own portfolio of VIP customers, communicate with them daily across multiple channels, analyze client behavior, and develop personalized upselling strategies to maximize customer lifetime value.

✅ Your Responsibilities: 

• Relationship Building: Build and maintain strong long-term relationships with VIP clients through consistent and personalized communication.
• Multi-Channel Communication: Communicate with clients via email and messengers while adapting communication style to customer needs and expectations.
• Client Analysis & Retention: Monitor client activity, behavior, and KPIs to identify opportunities for retention, growth, and reactivation.
• Upselling & Revenue Growth: Develop and implement tailored upselling and cross-selling strategies to maximize customer value and increase revenue.
• Reporting & Performance Tracking: Prepare reports on client performance, engagement trends, and campaign effectiveness.
• Cross-Functional Collaboration: Collaborate with internal teams to ensure seamless customer experience and effective execution of client strategies.
• CRM & Data Management: Maintain accurate client records, track interactions, and manage customer data within CRM systems and internal tools.

🛠️ Your Skills & Experience:

• 1+ year of experience in Account Management, Customer Support, VIP Management, Retention, or similar client-facing roles;
• Upper-Intermediate English level (B2) or higher;
• Strong relationship-building and communication skills with the ability to maintain long-term partnerships with VIP clients;
• Experience communicating with customers across multiple channels, including email and messengers;
• Analytical mindset with the ability to monitor KPIs, client behavior, and performance metrics to identify retention and growth opportunities;
• Experience in customer retention, account management, upselling, and cross-selling strategies;
• Ability to develop personalized customer approaches and proactively offer tailored solutions;
• Experience preparing reports, analyzing trends, and tracking account performance;
• Strong organizational skills with attention to detail and the ability to manage multiple client interactions simultaneously;
• Experience working with CRM systems and maintaining accurate customer data;
• Team player with the ability to collaborate effectively with cross-functional teams;
• Sociable, customer-oriented, non-confrontational, teachable, and a strong active listener.

🔥 Would Be Great:

• Experience with or willingness to work in: Intercom, Customer.io. 

✨ What We Offer: 

• Competitive salary in EUR;
• Shift schedule: 2/2 days, 12-hour, including night shifts, remote;
• Paid public holidays, vacation, and sick leave;
• Compensation for medical expenses, sports activities, courses, and educational materials;
• Annual compensation review through regular performance reviews;
• Results-oriented culture with no time trackers or micromanagement.