Account and Operations Manager

We’re looking for a hands-on Account & Operations Manager with a strong focus on B2B client management and delivery to own client relationships and projects end-to-end — from intake and onboarding to launch, delivery, ongoing support, and retention.

HOW YOU WILL MAKE AN IMPACT:

• Own B2B clients and projects end-to-end (from acquisition → onboarding → launch → ongoing support)
• Identify and engage new clients, supporting the business development process
• Build and maintain long-term client relationships and ensure ongoing account growth
• Act as the main point of contact: manage communication, follow-ups, and escalations
• Control timelines, SLAs, deliverables, and client expectations
• Align internal teams and external stakeholders to ensure smooth delivery
• Oversee contracts, invoicing, payments, and scope changes
• Identify and proactively flag delivery and financial risks
• Prepare clear client reporting and maintain transparency
• Improve and maintain internal and cross-functional workflows
• Ensure adherence to processes, SLAs, and agreed ways of working
• Identify bottlenecks and drive operational efficiency
• Implement SOPs and scalable processes
• Support teams in adopting and following workflows
• Work with Notion, Slack, Google Workspace, and CRM systems
• Set up and manage workflows and basic automations
• Take a hands-on approach to solving operational challenges

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3–5+ years in Account Management / Delivery / Operations (B2B)
• Strong client-facing experience
• Ownership mindset and strong execution skills
• Experience managing SLAs, timelines, and cross-functional dependencies
• Process-oriented thinking and optimization experience
• Strong communication and stakeholder management skills
• English B2+
• Confident with Notion, Slack, Google Workspace, CRM

Nice to have

• Experience in iGaming / affiliate / digital B2B
• Exposure to contracts, invoicing, and finance coordination
• Jira, NetHunt CRM
• Automation / no-code mindset
• Basic understanding of integrations and workflows

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)