Middle Account Manager

We are looking for an Account Manager who can build strong long-term relationships with mid-sized and growing client accounts, while also contributing to account expansion and overall revenue growth.

Responsibilities:

- Build and maintain strong, long-term relationships with assigned clients; 

- Identify client needs and support upsell and cross-sell initiatives; - Ensure smooth service delivery in close cooperation with engineering teams. 

- Monitor account health, client satisfaction, and operational performance;

 - Proactively identify risks and escalate them when necessary; - Conduct regular check-ins and performance review meetings with clients.

- Support commercial discussions and contract renewal processes; - Contribute to revenue growth through account development initiatives.

Requirements:

- 2+ years of experience in Account Management or a related role;

- Proven experience in managing commercial conversations and supporting upsell initiatives; 

- Strong communication and relationship-building skills; 

- Ability to understand client business needs and translate them into clear, actionable requests for delivery teams; 

- Experience working with cross-functional teams (delivery, finance, recruitment); 

- Strong problem-solving skills and a client-oriented mindset; 

- English level: Upper-Intermediate or higher.