Project Operations Manager

We are looking for a Project Operations Manager with a strong focus on process optimization and operational excellence to take ownership of client-facing and internal cross-functional projects — from intake and launch to delivery, process control, and ongoing support.

HOW YOU WILL MAKE AN IMPACT:

• Own projects end-to-end (intake → onboarding → launch → ongoing support) with a strong focus on process execution
• Act as the main point of coordination: manage communication, follow-ups, and escalations across teams
• Ensure timelines, SLAs, deliverables, and workflows are consistently followed
• Drive structured interaction between teams within the holding through clear processes and alignment
• Oversee contracts, invoicing, payments, and scope changes as part of operational workflows
• Identify and proactively flag process, delivery, and operational risks
• Prepare clear reporting and ensure transparency of ongoing processes
• Build, optimize, and maintain internal and cross-functional processes
• Ensure adherence to workflows, SLAs, and agreed ways of working
• Identify bottlenecks and eliminate inefficiencies in processes and execution flow
• Design and implement workflows, SOPs, and process improvements
• Improve cross-team collaboration through standardized processes within the holding
• Take ownership of process improvements and hands-on operational execution
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• 3–5+ years of experience in Project / Delivery / Account / Operations Management
• Upper-intermediate English (B2+)
• Experience in B2B / client-facing delivery
• Strong ownership and execution mindset
• Experience in process design and optimization
• Proven cross-functional coordination experience
• Experience managing onboarding, launches, and delivery cycles
• Solid understanding of SLAs, timelines, and dependencies
• Strong communication and stakeholder management skills
• Confident user of Notion, Slack, Google Workspace, and CRM systems

Nice to Have

• Experience in iGaming, affiliate marketing, or digital B2B environments
• Experience with contracts, invoicing, and legal/finance coordination
• Familiarity with Jira or NetHunt CRM
• Automation / no-code mindset
• Basic technical understanding of integrations and workflows

HOW WE WILL KEEP YOU SMILING:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)