Customer Support Specialist (French)

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.

Our Position

• We stand against war and unjust aggression.
• We evacuated our employees and their families from active war zones and provided housing and financial support.
• We supplied the entire team with power stations and backup batteries.
• We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist (French) who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule:

• Monday-Friday, 9:00–18:00 CET;
• 1-hour break during the working day

You will:

• handle customer requests via Zendesk - email, and chat;
• support customers with product-related questions;
• help with order tracking and delivery updates;
• process after-sales service requests;
• assist with customer account-related questions;
• handle career and HR-related inquiries when needed;
• use internal macros, guidelines, and available support materials;
• keep communication clear, polite, and aligned with the brand’s tone of voice.

About you:

• you have 1-3 years of experience in Customer Support;
• you speak French and English at B2 level or higher;
• you are patient, empathetic, and attentive to customer needs;
• you are detail-oriented and can work with product information carefully;
• you can adapt to new processes and work with partially structured information;
• you are proactive and can search for information independently when needed;
• experience with Zendesk, e-commerce, beauty, fragrance, or lifestyle brands will be a plus.

Working at EverHelp means:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.

Send us your CV and join EverHelp.