Support manager

🇺🇸We're looking for Customer Support to join our team. As a Customer Support, you will be the first point of contact for our clients, ensuring a smooth and efficient support experience through live chat and email. Your main focus will be resolving inquiries, escalating complex cases, and maintaining high standards of response time and quality.

💪Key Responsibilities:

• Provide professional and timely support to users via live chat and email
• Handle player inquiries, complaints, and requests with empathy and accuracy
• Escalate complex or sensitive cases to the relevant departments
• Ensure compliance with internal quality standards and communication guidelines
• Maintain up-to-date knowledge of games, promotions, and internal procedures
• Follow the assigned schedule and meet individual performance KPIs (speed, CSAT, accuracy)

🔥Skills & Competencies:

• Previous experience in Customer Support and IGaming/Sweepstake is a must
• Excellent written skills in English (B2+)
• Ability to work flexible shifts, including not only evenings, weekends, and holidays, but also night shifts
• Strong multitasking skills and attention to details
• Ability to work both independently and as part of a team
• Passion for providing high-quality customer service in a fast-paced environment

⭐️ Nice to Have

• Experience in fast-scaling startups;
• Experience with US-facing iGaming/Sweepstake products;

🎁 What We Offer:

• Full remote work;
• Flexible working hours (start between 10:00 and 12:00 CET);
• 8-hour workday + break;
• 28 calendar days of paid vacation (after probation);
• 4 personal days off;
• 10 paid sick leave days;
• Healthy boxes and corporate gifts (including birthday gifts);
• Work with experienced leaders from top-tier companies;
• Company-provided equipment;
• Relocation support, if required.

If you see yourself in this role, let’s talk 💛