Pelkino

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.

We're looking for a Customer Support Specialist who is passionate about delivering exceptional player experiences, solving complex customer issues, and contributing to the continuous improvement of our support operations. If you enjoy working in a fast-paced product environment, collaborating with cross-functional teams, and making a real impact on customer satisfaction, we'd love to hear from you.
 

What You'll Do:

• Provide professional support to players via live chat and email.
• Handle complex customer inquiries and resolve issues efficiently while maintaining a high level of customer satisfaction.
• Investigate payment, account, verification, bonus, and technical-related questions.
• Escalate technical issues to the Product and Development teams with detailed reproduction steps.
• Collaborate closely with Product, CRM, Payments, and Operations teams to ensure timely issue resolution.
• Prioritize incoming requests according to urgency while meeting internal SLA targets.
   

Knowledge Base & Process Improvement:

• Maintain and improve internal documentation, FAQs, and knowledge base articles.
• Identify recurring customer issues and suggest process improvements.
• Create and update response templates, macros, and support documentation.
• Participate in quality assurance activities to maintain high support standards.
• Share customer feedback with internal teams to improve the overall player experience and product quality.
   

Product & AI Collaboration:

• Review AI-assisted support responses and identify opportunities for improvement.
• Contribute to optimizing automated support workflows and customer communication.
• Help improve support processes as the company continues to scale.

What We're Looking For:

• 1+ year of experience in Customer Support, preferably in live chat, email, or ticketing systems.
• Experience in iGaming, Online Casino, Betting, or another fast-paced digital product environment.
• Excellent written communication skills with a customer-first mindset.
• Strong problem-solving skills and attention to detail.
• Experience working with customer support platforms such as Intercom, Zendesk, Freshdesk, or similar.
• Upper-Intermediate (B2+) English for internal communication.
• Fluent Russian (or another primary customer communication language, depending on target markets).
• Ability to work rotating shifts, including evenings, nights, and weekends.
• Ability to thrive in a fast-paced environment with evolving processes.
   

Nice to Have:

• Experience working with AI-powered support tools and automation.
• Experience creating or maintaining knowledge base documentation and SOPs.
• Understanding of payment systems, KYC procedures, fraud prevention, and player verification.
• Experience with QA processes, ticket reviews, and customer support performance metrics.
• Leadership potential and willingness to mentor teammates as the support team grows.
   

What We Offer

• Fully remote work.
• Competitive salary based on your experience and expertise.
• Opportunity to join a fast-growing international iGaming product.
• High-impact role with direct influence on customer experience.
• Professional growth and career development opportunities.
• Collaborative, supportive, and ambitious team culture.
• Paid vacation and sick leave.
• Flexible working environment with opportunities to grow alongside the company.
   

Ready to help us deliver an exceptional player experience?

Apply now and become part of the Pelkino team!

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.

We're looking for a Casino Manager to join our growing team and take ownership of our casino content strategy, game provider relationships, and product development initiatives. In this role, you'll work closely with leading game providers, Product, CRM, Marketing, and Operations teams to ensure our casino offering remains competitive, engaging, and aligned with business goals.

If you're passionate about the iGaming industry, enjoy analyzing market trends, and want to make a direct impact on the player experience, we'd love to hear from you.
 

What You'll Do

Casino Content & Provider Management:

• Manage relationships with existing game providers and establish communication with new partners.
• Coordinate game launches, provider integrations, and ongoing content updates.
• Collect and maintain information about new games, providers, upcoming releases, and technical capabilities.
• Work closely with providers to implement new features, promotional mechanics, and exclusive content.
• Prioritize provider integrations based on business strategy, player demand, and commercial value.
   

Product & Promotions:

• Plan and execute promotional campaigns together with CRM and Marketing teams.
• Analyze promotion performance and recommend improvements based on data and player behavior.
• Collaborate with Product and Development teams to improve casino content presentation and player engagement.
• Participate in product planning by suggesting new features, game categories, and casino improvements.
• Support the continuous optimization of the casino lobby and overall player journey.
   

Market & Competitor Analysis:

• Monitor market trends, new providers, and industry innovations.
• Conduct competitor analysis across target markets, identifying provider portfolios, promotional activities, and casino features.
• Analyze competitors' game categorization, lobby structure, and content presentation.
• Prepare insights and recommendations to strengthen Pelkino's competitive positioning.
• Identify new growth opportunities through market research and industry analysis.
   

What We're Looking For

Must-Have:

• 1+ year of experience in the iGaming industry, preferably in Casino Management, Game Provider Relations, Casino Content Management, or Product Management.
• Strong understanding of online casino products, game providers, and current industry trends.
• Experience working with casino content, game launches, or provider integrations.
• Excellent analytical and organizational skills with strong attention to detail.
• Ability to prioritize multiple projects and manage deadlines effectively.
• Strong communication and negotiation skills.
• Upper-Intermediate (B2+) English or higher for communication with international providers.
• Proactive, solution-oriented mindset with the ability to take ownership and drive initiatives independently.
   

Nice to Have:

• Experience working with providers such as Pragmatic Play, Evolution, Hacksaw Gaming, BGaming, Nolimit City, Relax Gaming, or similar.
• Experience using project management tools such as Jira, ClickUp, Asana, or Trello.
• Knowledge of casino KPIs, player behavior, retention mechanics, and game performance analytics.
• Experience collaborating with CRM, Product, Marketing, and BI teams.
• Understanding of promotional mechanics, tournaments, jackpots, and gamification.
• Experience working in a product-focused or startup environment.
   

What We Offer:

• Fully remote work.
• Competitive salary based on your experience and expertise.
• Opportunity to join a fast-growing international iGaming product.
• High-impact role with real influence on the casino product strategy.
• Professional growth and career development opportunities.
• Collaborative, ambitious, and supportive team.
• Paid vacation and sick leave.
• Flexible working environment with the opportunity to grow together with the company.
   

Ready to shape the future of Pelkino casino experience?

Apply now and become part of our journey!

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think creatively, and are committed to delivering exceptional player experiences. We are actively expanding our affiliate channel and looking for an Affiliate Manager who will take ownership of developing existing partnerships, identifying new traffic sources, and increasing the volume of high-quality players.

Key Responsibilities

• Independently identify, approach, and onboard new affiliate partners.
• Source media-buying teams, affiliate teams, SEO partners, content websites, and other traffic sources.
• Identify partners primarily working with USA Tier-1 traffic.
• Reach out to potential partners through LinkedIn, Telegram, email, conferences, affiliate networks, and direct contacts.
• Manage negotiations from initial outreach to campaign launch.
• Build and expand your own affiliate partner network.
• Maintain daily communication with affiliate partners.
• Build and develop long-term partner relationships.
• Negotiate CPA, RevShare, Hybrid, and other cooperation models.
• Negotiate placement terms, traffic volumes, and traffic quality requirements.
• Coordinate and monitor changes to contracts and Insertion Orders (IOs).
• Oversee partner payments, manage invoices, and resolve payment-related issues.
• Conduct regular statistical reconciliations with partners.
• Resolve disputes related to FTD, QFTD, refunds, chargebacks, fraud, multi-accounting, and other performance indicators.
• Monitor compliance with agreed terms and placement commitments.
• Analyze partner performance and propose new commercial terms to scale high-performing traffic.

Requirements

Must-have:

• At least 1 year of experience in affiliate management, preferably in iGaming or Gambling.
• Strong understanding of affiliate marketing and key cooperation models: CPA, RevShare, and Hybrid.
• Understanding of key performance metrics: Clicks, Registrations, FTD, QFTD, CR, ROI, GGR, and NGR.
• Experience working with CRM systems, affiliate platforms, and postback configuration.
• Hands-on experience managing affiliate partnerships and conducting negotiations.
• Ability to independently negotiate and agree on partnership terms.
• Experience working with contracts, IOs, invoices, and affiliate payments.
• Experience reconciling statistics and identifying data discrepancies.
• Strong written and spoken English (B2+).
• Ability to organize your work independently and manage multiple partners simultaneously.
• Strong communication and negotiation skills.
   

Nice to Have

• Experience working specifically with the US market.
• Experience with sweepstakes casinos or a solid understanding of the sweepstakes business model.
• Experience with traffic sources such as SEO, PPC, Facebook/Meta, Google Ads, media buying, and content/organic traffic.
• An established network of affiliate partners, media-buying teams, and affiliate teams.
• Experience acquiring partners who deliver USA Tier-1 traffic.
• Experience working with large affiliate teams and direct media buyers.
• Experience attending SBC, SiGMA, Affiliate World, and other industry conferences.
• Understanding of the US iGaming and sweepstakes landscape, including state-specific restrictions.
• Experience with affiliate platforms, tracking systems, and performance analytics.
• Experience handling fraud-related issues, including multi-accounting, bonus abuse, chargebacks, duplicate accounts, etc.
   

We are an international B2C company operating in the iGaming industry, with a focus on the US Sweepstakes Casino market. Our team brings together talented professionals who embrace challenges, think outside the box, and continuously strive for excellence.
 

As we continue to scale, we are looking for an experienced and visionary Chief Executive Officer (CEO) to lead the next stage of our growth in the US Sweepstakes Casino market.
 

As CEO, you will define the company's long-term vision, shape its strategic direction, and drive sustainable business growth. Working closely with shareholders and senior leadership, you will build a high-performing organization, strengthen operational excellence, and position the company as a market leader in one of the fastest-growing segments of the iGaming industry.
 

This is a unique opportunity for a hands-on executive who combines strategic leadership with strong commercial acumen and a proven ability to scale high-growth digital businesses.

 

Key Responsibilities
 

Business Strategy & Growth:

• Define and execute the company's long-term vision and growth strategy within the US Sweepstakes Casino market.
• Identify new business opportunities, partnerships, and expansion initiatives to drive sustainable revenue growth.
• Monitor market trends, competitive landscape, and emerging opportunities to maintain a strong market position.

Operational Leadership:

• Lead and optimize company operations across Product, Marketing, CRM, VIP, Affiliates, Payments, Customer Support, Compliance, and Technology.
• Build scalable processes and organizational structures that support rapid business growth.
• Ensure alignment between departments around strategic priorities and company objectives.

Commercial & Financial Management:

• Own the company's commercial performance, revenue growth, profitability, and overall P&L.
• Oversee budgeting, forecasting, financial planning, and company-wide KPI management.
• Drive data-informed decision-making and continuously optimize business performance.

Product & Customer Growth:

• Partner closely with Product and CRM teams to improve customer acquisition, player engagement, retention, and lifetime value.
• Support the development of innovative product experiences that strengthen competitive advantage.

Leadership & Culture:

• Build, mentor, and inspire high-performing leadership teams.
• Foster a culture of ownership, accountability, collaboration, and continuous improvement.
• Attract and retain exceptional talent while developing future leaders across the organization.

Governance & Compliance:

• Ensure the company operates in accordance with applicable regulatory and compliance requirements.
• Support market expansion by establishing operational readiness for new jurisdictions and business opportunities.
   

What We're Looking For

Executive Experience:

• Proven executive leadership experience as a CEO, General Manager, Managing Director, or another senior leadership role within iGaming, Sweepstakes Casino, Social Casino, or a high-growth digital product company.
• Demonstrated success in scaling product-led businesses and delivering sustainable revenue growth.

Industry Expertise:

• Deep understanding of the US Sweepstakes Casino ecosystem, including acquisition channels, affiliate marketing, retention strategies, VIP programs, and player lifecycle management.
• Strong knowledge of commercial models, digital marketing, and operational best practices within the iGaming industry.

Business & Financial Acumen:

• Extensive experience managing P&L, financial planning, budgeting, and business performance.
• Strong analytical and commercial mindset with the ability to balance strategic vision and operational execution.
   

Leadership:

• Exceptional leadership, communication, and stakeholder management skills.
• Experience building and leading cross-functional executive teams in fast-paced, high-growth environments.
• Ability to influence, inspire, and align teams around ambitious business objectives.
   

Personal Attributes:

• Entrepreneurial mindset with a hands-on approach to solving business challenges.
• Results-oriented, resilient, and comfortable making high-impact decisions in a dynamic environment.
• Passion for innovation, continuous improvement, and building market-leading products.