Technical Support Engineer L1-L2

IConduct is a global software company delivering IPaaS cloud software. We help businesses in a variety of verticals to create an environment for the seamless operation of their heterogeneous applications.

We are headed toward growth and welcome a talented Technical Support Engineer Tier 1-2 to join our team. In your daily duties, you will provide technical support with complex tasks in close cooperation with other departments to ensure the stability and quality of customer business processes.

Your day-to-day activities will include:

• Provide Tier 1-2 technical (Help Desk) support via tickets, chats, and web conferences;
• Remote troubleshooting of on-prem IConduct platform or operating system issues that affect customer’s processes;
• Deployment and support of the IConduct system on a customer’s remote infrastructure;
• Collaboration with R&D and Delivery teams to ensure relevancy and top-quality

We expect that you have:

• 1-2 years experience in Technical Support in a software company;
• Good command of English - mandatory requirement;
• Analytical, diagnostic, and problem-solving skills;
• Practical experience with REST (Postman) and/or SOAP (SoapUI) web services - mandatory requirement;
• Understanding of software development processes and approaches, CI/CD.
• Solid knowledge of any SQL syntax with practical experience (MS SQL/MySQL/Oracle) - mandatory requirement;
• Ability to comprehend and manage configuration files, log files, diagnostic tools, software versions, etc.

We consider a plus:

• Experience in basic administration of Microsoft Server OS (both local and cloud: Azure/AWS);
• Experience in troubleshooting cloud products or working in a SaaS/PaaS environment.
• Basic knowledge of C/.Net or Python.
• Bachelor’s degree in computer science or related technical field;
• Experience with Salesforce, NetSuite, Priority, and other ERP/CRM systems;
• Experience with real-time live chat systems (Intercom, etc.)

Working in our dynamic environment, you will get:

• Challenging tasks
• Opportunity to learn new approaches in a highly-demanded cloud technologies
• Career growth
• Paid vacation (20 working days per year)
• Paid sick leaves
• Fixed working hours
• A friendly team of experts who inspire and support you