Head of Retention (Tier‑1, iGaming)

We are seeking a high-impact Head of Retention to build our Retention department from the ground up at a fast-growing, ambitious iGaming startup. If you have deep Tier-1 market expertise, a passion for data-driven growth, and the drive to scale a proprietary CRM system, we want you on our team.
 

🌐 Key Responsibilities:

• Build from Scratch: Architect and launch the Retention department on our powerful, proprietary CRM platform.
• Strategy & Reactivation: Develop and execute end-to-end strategies to maximize user retention and reactivation across multiple GEOs.
• Omnichannel Mastery: Lead communication across Email, SMS, In-App, Web-Push, WhatsApp, and Telegram.
• Data-Driven Growth: Segment audiences to deliver personalized journeys, run rigorous A/B tests, and turn insights into revenue.
• Performance Analysis: Plan, execute, and analyze promotional campaigns and automated lifecycles to consistently optimize retention metrics.
• Innovation: Proactively identify growth levers and new player retention methodologies.
 

📊 Required Experience:

• Hands-on experience with Tier-1 markets is a must.
• 2+ years in the iGaming industry, with at least 1 year in a Head of Retention or lead role.
• Proven ability to build business reports (funnels, segments, communication chains) and make data-backed decisions.
• Experience in team building, hiring, and implementing effective performance-based motivation systems.
• A multitasking powerhouse who thrives on managing complex data in a fast-paced environment.
 

💱 Why Join:

• Work in an international Tier‑1 iGaming environment.
• Remote format with flexible schedule.
• Competitive compensation and performance bonuses.
• Opportunity to shape global marketing strategy and scale a Tier‑1 product.
• Collaborative, multicultural team atmosphere.