Middle Customer Support Agent (B2B)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a company in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and we've experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
 

In 2026, EverHelp was named one of the 28 Best Places to Work by the Business Intelligence Group — a global award recognizing companies with strong cultures and outstanding workplace environments.
 

We’re looking for a proactive Customer Support Specialist to create seamless customer experiences from onboarding to issue resolution across email, chat, and phone.
 

Your future responsibilities include:

• Handle customer interactions across multiple channels, including email, chat, and phone
• Provide timely and effective support by troubleshooting and resolving customer issues
• Assist in client onboarding processes, ensuring a smooth and positive experience
• Perform administrative and operational tasks, including recurring and process-driven activities
• Maintain accurate records of customer interactions and support activities
   

Needed experience & skills:

• 1+ year of experience in customer support or customer-facing roles
• Advanced English proficiency (C1 level), both written and verbal
• Strong problem-solving skills, with the ability to handle complex and ambiguous issues
• Experience working in asynchronous environments (e.g., remote collaboration tools, task management systems)
• Excellent communication skills with the ability to convey information clearly and concisely
• Proactive, self-driven approach to work with a high level of ownership
• Strong attention to detail and ability to dive deep into tasks when needed
• Adaptability and comfort working in dynamic, fast-changing environments
   

Nice to have skills:

• Healthcare industry knowledge
   

Work with EverHelp is about:

• 20+ vacation days and unlimited sick leaves,
• Ability to work fully remotely,
• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
• Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
   

Submit your resume and join our team!