Head of VIP- Gambling

Let’s Start With a Hello

We’re looking for a Head of VIP who can build, scale, and lead a high-performing VIP direction from strategy to execution.
If you know how to turn high-value players into long-term loyal clients — and teams into strong retention machines — this role is for you.

Who We Are

We’re an international iGaming & Entertainment platform активно expanding across global markets.
Our VIP segment is a ключевой драйвер роста, and we’re focused on building premium, personalized experiences across LATAM, Portugal, and Uzbekistan.

Our culture?
Fast and flexible.
Player-first mindset.
Data-driven decisions.
Real ownership, real impact.

What You’ll Be Doing (Head of VIP)

Owning and developing the global VIP strategy across key markets.

Building, managing, and scaling the VIP team (VIP Managers, Retention, Support).

Designing and implementing retention strategies for high-value players.

Driving key KPIs: LTV, retention rate, churn reduction, VIP revenue.

Defining segmentation, player lifecycle, and personalized engagement approaches.

Overseeing VIP communications across all channels (calls, chats, messengers).

Managing complex and sensitive VIP cases (payments, KYC, disputes, high-risk clients).

Collaborating cross-functionally with Product, Payments, Risk, Marketing, and CRM teams.

Optimizing bonus structures, VIP programs, and loyalty mechanics.

Analyzing performance, building reports, and continuously improving processes.

What Makes You a Great Fit

Proven experience as Head of VIP / VIP Lead  in iGaming.

Strong background in managing VIP teams and scaling operations.

Deep understanding of retention, player behavior, and VIP lifecycle.

Experience working with one or more GEOs: LATAM,  Tier 1, Uzbekistan.

Excellent leadership, communication, and decision-making skills.

Hands-on mindset — able to both build strategy and execute.

Strong analytical thinking and data-driven approach.

Fluent English (additional languages are a plus).

Bonus Points

Experience launching or rebuilding VIP direction from scratch.

Strong knowledge of VIP bonus models and loyalty systems.

Experience working in high-growth, fast-paced environments.

Multicultural team management experience.

What’s In It for You

Fully remote work format.

5/2 schedule (no night shifts).

Competitive salary + performance-based bonuses.

Real ownership of VIP direction and influence on business results.

Paid onboarding and full support during adaptation.

Career growth in a fast-scaling international company.

Let’s Wrap It Up

If you know how to build strong VIP relationships, scale teams, and turn retention into real revenue — we want to meet you.

Let’s build VIP that players don’t want to leave. 🚀