Technical Support Specialist

Main Responsibilities

– Understand and analyse issues, be able to find appropriate solutions

– Integration protocol testing

– Second-level customer support

– Delivering excellent customer service with 5 shifts a week

Mandatory Requirements

- Leadership experience

– Familiarity with software development experience with Java, C#, Node.js, or TypeScript

– Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)

– A proactive, client-focused attitude and strong work ethic

– Strong problem-solving and troubleshooting skills

– Effective communication skills, both written and verbal

– At least Upper-Intermediate English (written and spoken)

– Eagerness to learn quickly and grow technically

-Working knowledge of XML and JSON

– Basic experience with Git and version control workflows

– Understanding of API protocols (e.g., REST)

– Familiarity with the iGaming industry

– Awareness of the software development lifecycle (SDLC)

Would be beneficial to know:

– Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes

– Experience using Jira and the Atlassian stack

– Basic understanding of QA processes and test environments

– Previous experience in a technical support, DevOps, or site reliability role

– Practical experience with monitoring systems

– Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills

We offer

• Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
• Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
• Flexible Schedule: We offer a flexible work schedule to accommodate your needs
• Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
• Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
• Financial Support for Life Events: We provide financial support during special life events
• Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
• Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
• Professional Development: Get reimbursement for professional courses for your development