Payment Monitoring Specialist_FinTech

We are looking for a Payment Monitoring Specialist to join our operations team. You will be the "eyes" of our platform, ensuring transaction stability, managing real-time alerts, and proactively restoring traffic to maintain high approval rates.

Working Schedule (2/2 Rotation)
12-hour shifts in a 2/2 rotation model:

10:00 – 22:00 (Kyiv time) — 2 days on / 2 days off.
This schedule is aligned with peak operational load and requires full focus during active hours.
 

 What you’ll do

• 24/7 Operational Monitoring: Track payment flows (pay-in/pay-out) in real-time to ensure seamless processing across the platform.
• Alert Management: Own the alert system—detect anomalies immediately and filter signals to identify critical issues.
• Incident Management & Routing: Handle the full incident lifecycle, including triage, routing, and troubleshooting of technical bottlenecks.
• Traffic Recovery & Communication: Notify providers (PSPs) and merchants of issues, monitor incident status, and take charge of restoring traffic flow.
• Analytics & Reporting: Analyze approval rates and failure patterns to provide structured reports and suggestions for routing optimization.

 Who we’re looking for
 

• Detail-oriented Analyst: 6+ months of experience in payment monitoring, FinTech, or operations.
• Problem Solver: You dig into the "why" behind every failed transaction and find the root cause.
• Fast Reactor: You stay calm under pressure and handle multiple incidents according to SLA.
• Effective Communicator: You can build professional relationships with external PSPs and internal dev teams.

 Requirements & Skills
• Experience: At least 6 months in a similar role within FinTech or E-commerce.
• Domain Knowledge: Understanding of payment flows, cascading, settlements, and card products.
• Tools: Practical experience with monitoring dashboards (Grafana, Kibana) and alert systems.
• Languages: * English: Intermediate (B1) or higher (for communication with international providers).
Ukrainian: Fluent.
• Soft Skills: High responsibility, initiative, and the ability to work independently in a multitasking environment.

Bonus points if you:
Have a basic understanding of APIs and system integrations.

• Have experience with SQL or data analysis tools.
• Have worked with multiple international payment providers.