Digital Support Engineer (middle level) Offline

We are looking for a Digital Support Engineer to join our team and help ensure the stability, performance, and usability of our digital platforms. In this role, you will act as a key point of contact for users, providing high-quality technical support and contributing to continuous product improvement.

You will be responsible for diagnosing and resolving software issues, supporting users in their day-to-day activities, and collaborating closely with engineering teams to enhance system reliability and user experience.

Key Qualifications:
● At least 1 year of experience in application support, technical support, or service desk environments.
● Strong written and good verbal communication skills in English.
● Excellent problem-solving and analytical thinking abilities.
● Customer-focused mindset with strong attention to detail.
● Ability to independently manage and prioritize multiple support tickets.
● Solid understanding of software development processes and system workflows.
● Working knowledge of SQL for data investigation and troubleshooting.

Preferred Qualifications:
● Experience with ticketing systems (e.g., Jira, Zendesk, ServiceNow).
● Familiarity with APIs, logs analysis, or basic debugging techniques.
● Understanding of cloud-based systems or SaaS platforms.

We offer:
● А place with friendly environment where you can reach your full potential and grow your career.
● Flexible work schedules.
● Work from home.
● Social package: paid sick leave and vacation.
● English courses, medical insurance, legal support, etc.

As a Digital Support Engineer you will:
● Investigate, troubleshoot, and resolve software issues, ensuring timely and high-quality resolution.
● Handle customer requests, incidents, and complaints with a strong focus on service excellence.
● Support users in maximizing the value of the platform by providing clear guidance and solutions.
● Analyze recurring issues and provide structured feedback to engineering teams to drive product improvements.
● Manage user access, permissions, and system configurations in line with security policies.

You will be working on a premium digital platform supporting a global members-only community in the lifestyle and hospitality space. The platform enables exclusive services, seamless bookings, and personalized experiences across multiple international locations.

Working Conditions
● Full-time position: 8-hour workday, Monday to Friday.
● Primarily text-based communication with customers and team members (e.g., engineering teams), along with verbal communication with management and teammates.