COO / Director of Operations

Dataforest is looking for COO / Director of Operations
This role carries full accountability for strategy execution, operational efficiency, team leadership, and business development across existing Dataforest projects.

Responsibilities:

•  Define and drive delivery strategy on each project, aligning execution with business goals, client expectations, and long-term scalability;
• Lead and continuously improve delivery processes across multiple teams to increase predictability, speed, and quality of execution;   
• Build and maintain strong client partnerships, ensuring transparency, trust, and clear expectations around timelines, scope, and delivery commitments;
• Take full ownership of delivery performance metrics (timelines, budget, quality, profitability), with a strong focus on delivery predictability and operational excellence;
• Support teams in planning, risk management, issue resolution, and change management to keep projects on track; 
• Coordinate up-sales and scope definition, ensuring realistic commitments, accurate estimations, and sustainable delivery models;
• Identify and allocate the right delivery resources (Tech Leads, designers, QA, PMs) in collaboration with internal teams to support timely execution;
• Monitor and manage key financial indicators (gross margin, earned value), ensuring delivery efficiency and profitability;                       
• Take full responsibility for budgets, operational efficiency, and financial performance.

• Act as a strategic partner to C-lvl and department heads in scaling delivery operations and introducing process improvements. 

   

Must have:

• 5+ years in Product Management, Operations, or Leadership roles.
• SWE background.
• Deep understanding of operational management principles and customer service. Experience building processes (PM and Delivery) in complex product organizations.
• Experience at outsource companies.
• Strong analytical and systems thinking; data-driven decision-making.
• Proven experience in process optimization and cost reduction.
• Ability to work effectively in a multitasking and high-pressure environment.
• Proactivity, responsibility, and a results-oriented mindset.
• Confident proficiency in Ukrainian and English.

We Offer:

• Great networking opportunities with international clients, challenging tasks;
• Building interesting projects from scratch using new technologies;
• Personal and professional development opportunities;
• Competitive salary nominated in USD;
• Paid vacation and sick leaves;
• Flexible work schedule;
• Friendly working environment with minimal hierarchy;
• Team building activities, corporate events.