Customer Support Agent

We are currently seeking a new Support Agent to replace the one who failed the probationary period, and would like to initiate the recruitment process. Below are the details and requirements for the position

Key Responsibilities:

• Provide timely and accurate support to our users via email, live chat, and phone.
• Resolve user issues related to account management, transactions, and general inquiries.
• Collaborate with other departments to resolve complex issues.
• Monitor and report on user feedback and recurring issues.
• Educate users on platform features and best practices.
• Ensure compliance with company policies and procedures.

Required Qualifications:

• Previous experience in a customer support role, preferably within the cryptocurrency or financial services industry.
• Excellent communication skills in English, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using support software and CRM tools.
• Basic understanding of cryptocurrencies and blockchain technology is a plus.

Preferred Qualifications:

• Multilingual abilities are highly desirable.
• Experience with platforms such as Intercom, Confluence, and Jira.
• Familiarity with AML/KYC procedures.