Reputation manager Offline

We’re building a modern dating product that helps people connect and find real chemistry online. As we scale, trust becomes a key growth driver - and that’s where you come in.

We’re looking for a Reputation Manager to own and grow our presence on Trustpilot, Sitejabber, and other review platforms where users decide whether to trust our brand.
 

What you’ll do

• Manage, analyze, and respond to reviews on Trustpilot, Sitejabber, and similar platforms.
• Improve overall ratings and increase the share of positive feedback.
• Communicate with users in a professional, empathetic, and trust-building tone.
• Create and maintain brand profiles across relevant review platforms.
• Proactively identify reputation risks and work to prevent them.
• Strengthen brand visibility in search results and AI language models (e.g. ChatGPT).
• Collaborate with Marketing and Support teams to ensure consistent messaging.
• Track reputation metrics and prepare regular reports.
   

What we’re looking for

• Experience in reputation or review management.
• English level B2 or higher.
• Confidence in handling negative feedback diplomatically.
• Analytical mindset; experience with monitoring tools.
• Basic skills in Excel / Google Sheets, Notion.
• Understanding of SEO and SERM.
• Hands-on experience with review platforms (Trustpilot, Sitejabber, etc.).
   

What you’ll get

• A high-impact role with direct influence on brand trust.
• Freedom to own initiatives and test ideas.
• Flexible schedule and low bureaucracy.
• A fast-moving, supportive team.
• Opportunity to grow the role together with the product.