Fulfillment Operations Manager / supply chain manager (Dropshipping) to $5000 Offline

We are a fast-growing dropshipping eCommerce brand seeking a Fulfillment Operations Manager who thrives on structure, precision, and efficiency.

In this role, you’ll oversee all aspects of order fulfillment and supplier coordination, working across both our private supplier network and AliExpress vendors. Roughly half of our orders are fulfilled by our private supplier, while the other half require manual AliExpress sourcing — typically when the private supplier cannot fulfill the product.

You’ll be responsible for ensuring that every order is shipped quickly, correctly, and at the best possible cost, while continuously optimizing supplier performance and internal processes.

This position is ideal for someone with a detail-oriented, almost OCD-level mindset who enjoys cross-checking data, comparing prices, and keeping fulfillment organized and running smoothly.

Core Responsibilities

1. Order Fulfillment Oversight

• Manage all incoming orders daily and ensure they are fulfilled promptly — through the private supplier first, and AliExpress when needed.
   
• Verify that each order is mapped to the correct product variant (color, size, model).
   
• Monitor fulfillment status, follow up on unshipped orders, and proactively prevent delays.
   
• Ensure all tracking numbers are received, verified, and correctly uploaded into Shopify.
  
   
• Maintain clear communication between customer service and fulfillment to avoid errors or duplicate orders.
   

2. Supplier Coordination & Product Mapping

• Work closely with the private supplier to ensure smooth operations, batch order updates, and reliable inventory flow.
  
   
• For products the private supplier cannot fulfill, find equivalent or matching items on AliExpress:
  
   
  • Ensure quality, correct specifications, and fair pricing.
     
  • Double-check that packaging, features, and variants align with what was sold to the customer.
    
     
• Keep a detailed internal catalog mapping Shopify product → Private Supplier SKU → AliExpress backup listing.
   

3. Cost Optimization & Price Benchmarking

• Continuously compare AliExpress prices with the private supplier’s cost to maintain awareness of market pricing and margins.
  
   
• Identify when private supplier prices drift too high compared to AliExpress or other alternatives.
  
   
• Log and track all product costs, shipping fees, and price trends in spreadsheets for transparency and financial accuracy.
  
   
• Recommend price adjustments or supplier switches when profitability drops.
  
   

4. Invoices, Documentation & Reporting

• Collect and reconcile supplier invoices (both private and AliExpress) with the corresponding customer orders.
  
   
• Maintain structured records of purchase receipts, tracking IDs, and product costs.
  
   
• Provide weekly reports summarizing fulfillment speed, supplier reliability, and total cost per order.
  
   
• Work closely with accounting to ensure data accuracy and transparency.
   

5. Process Building & Continuous Improvement

• Create and maintain SOPs (Standard Operating Procedures) for order handling, supplier communication, and tracking management.
   
• Identify recurring problems — such as missing tracking numbers, delayed shipments, or cost inefficiencies — and propose structured solutions.
   
• Suggest automation opportunities or tool integrations that could reduce manual workload.

Required Qualifications

• 2+ years of experience in dropshipping, fulfillment operations, or eCommerce logistics.
   
• Hands-on experience using Shopify and sourcing via AliExpress.
   
• Strong understanding of dropshipping order flow (Shopify → supplier → tracking → customer).
   
• Excellent attention to detail and strong organizational skills — loves structured work and data accuracy.
   
• Analytical mindset; comfortable comparing prices, margins, and supplier performance.
   
• Fluent written English for supplier communication and reporting.
   
• Proactive and independent — able to manage fulfillment end-to-end with minimal supervision.

Preferred

• Experience working with both private / third-party suppliers and AliExpress vendors.
  
   
• Familiarity with dropshipping automation tools like DSers, AutoDS, or Ali Orders.
  
   
• Intermediate-level spreadsheet or Google Sheets skills (cost analysis, pivot tables, etc.).
  
   
• Background in logistics, operations, or supply chain management.
   

Key Traits

• Perfectionist mindset: Catches inconsistencies in tracking, prices, or product details before they cause problems.
  
   
• Highly structured: Works with routines, checklists, and SOPs for every process.
  
   
• Financially aware: Constantly balances cost, speed, and reliability.
  
   
• Independent executor: Takes ownership of fulfillment flow from A to Z.
   

Problem-solver: Quickly finds alternative suppliers or backup products when stock runs out.