CRM/ERP Configuration Manager. Customer Support to $1000 Offline

We are looking for a CRM/ERP Configuration Manager to support, configure, and optimize a complex financial and warehouse ERP system.This role is ideal for a detail-oriented, analytical professional who is comfortable working with intricate business logic, accounting flows, and operational processes.
If you enjoy solving complex issues, working with client data, and collaborating with technical teams — we’d love to meet you.Responsibilities
 

• Configure and maintain CRM/ERP modules (finance, billing, inventory/warehouse, customer management, workflows).
• Validate and normalize client data before loading it into the CRM.
• Analyze customer requirements and translate them into appropriate configuration changes.
• Manage financial, operational, and warehouse-related settings within the ERP
• Investigate client issues related to data, workflows, accounting logic, or document processing. Verification of  proposed solutions.
• Work closely with Dev, QA, and DevOps teams to identify root causes and implement fixes.
• Assist customers in understanding system behavior and following best configuration practices.
• Maintain and update internal documentation.

Requirements
 

• English: Upper-Intermediate (B2) or higher.
• Good communication skills and the ability to clearly explain complex concepts.
• Experience in Customer Support, CRM support, or data-related roles.
• Experience with ERP or CRM systems (finance, accounting, billing, inventory, or warehouse modules preferred).
• Basic understanding of accounting and financial processes.
• Strong analytical and problem-solving skills.
• Ability to work with complex logic, dependencies, and cross-module interactions.
• High level of responsibility, attention to detail, and ability to manage multiple tasks.
• Confident user of Google Sheets / Google Docs.

Nice to have
 

• Basic SQL knowledge (We can help to learn).