Technical Support/Developer Airtable

Responsibilities

Provide support for the existing Airtable-based internal product used for marketing automation:

• Fix bugs in existing features
• Develop new features

• Help maintain product specifications in Confluence

   

Assist stakeholders in Slack channels. Examples of frequent requests:

• General product-related questions
• Something is not working as expected
• Help with the correct first-time setup
• New user guide request

• Discuss high-level requirements for new features

   

Process new requests from stakeholders:

• Ask clarifying questions
• Design high-level solutions
• Develop solutions with the help of AI (Claude, GPT)

• Participate in Martech team activities: daily syncs, planning, demos, retrospectives

   

Requirements

• Previous experience in IT technical support roles
• Basic understanding of databases and the web
• Solid skills with Google Sheets or Excel
• Development experience in any language

• English proficiency: B1+

   

Would be a plus

• Experience with Airtable development
• Experience with Tableau or Power BI, or with databases and SQL
• Basic understanding of UX

• Basic understanding of SDLC, Scrum, Kanban, or other methodologies

   

Employee Benefits:

• Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.
• Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.
• Flexible Public Holidays Policy: Gismart provides its employees with 6 fixed public holidays per year and gives you the freedom to choose 5 additional holidays to your liking.
• 100% Sick Leave Compensation
• Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.
• Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.
• Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.
• Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.
• Corporate Events: We are remote-first, but we love meeting up in person. Whenever possible, we organize corporate events and team-building activities across all Gismart hubs.