Customer Success and Support Specialist

Snoika is one of the fastest-growing AI marketing platforms helping companies become visible in AI search engines like ChatGPT, Gemini, Perplexity, Claude, Grok and more. We work with startups, SMEs and enterprises across many verticals - from fintech and manufacturing to SaaS and tax tech - delivering measurable inbound growth with world-class AI technology.

We’re looking for a Customer Success & Support Specialist who loves helping customers succeed, communicates clearly, and thrives in a fast-moving environment where new AI features launch weekly.

If you want to work with the latest AI technologies, help companies get discovered in AI search, and genuinely believe that good technology can make the world better - this is the perfect role for you.

✨ What You’ll Do

Onboarding & Education

• Lead onboarding sessions for new customers, helping them understand Snoika’s capabilities, limitations, and best practices.
• Explain how Snoika’s AI marketing engine works (AI visibility, content publishing, structured data, technical SEO, etc.).
• Ensure customers are fully set up, confident, and ready to grow using Snoika.

Customer Support

• Monitor all customer communication channels (email, chats, support tickets).
• Make sure every customer receives timely, clear answers.
• Troubleshoot basic issues and escalate technical issues to product/engineering.
• Keep customers informed about updates, publishing cycles, and results.

Customer Success

• Build long-term relationships with customers and be their trusted point of contact.
• Proactively track customer health, engagement, and satisfaction.
• Spot risks early and ensure customers achieve their marketing KPIs.
• Support account managers in renewals and outcome reporting.

Upsell & Expansion (Nice-to-Have)

• Identify opportunities to upsell add-ons (LinkedIn, Reddit/YouTube, Visibility Boosters, etc.).
• Recommend higher-tier packages when customers are ready to scale.

How we work

• Fully remote, async-friendly, european culture
• Direct communication with the founder and core team

What we offer

• Competitive salary and opportunity for career growth.
• Senior peers & advisors - work alongside PhDs who've worked with NASA, Google, Microsoft, Bosch and more.
• Fast growth - startup scaling revenue and product lines quarter-over-quarter.
• Remote autonomy & flexible hours - we care about output, not chair time.

If you're excited about helping companies grow through AI-driven marketing -> we’d love to hear from you.