Automation Chatbots and AI Lead $$$ Offline

(Head of Automation, Conversational AI & Low-Code Solutions)

🎯 Role Purpose

Lead the company’s automation, Conversational AI, Chatbots, Voice AI and AI-driven workflows.
Own the full lifecycle — strategy, design, implementation and optimization — to improve efficiency, elevate customer experience, increase revenue, and seamlessly connect business needs with modern technological capabilities.

🧩 Key Responsibilities

Strategic Planning & Architecture

• Build and execute the company-wide Automation & AI roadmap.
• Identify automation opportunities across marketing, sales, service and operations.

• Design scalable integration architecture across SaaS platforms, APIs, voice systems and web applications.

   

Chatbots & Voice AI Development

• Design, build and optimize advanced chatbots across WhatsApp, Web, Messenger and additional channels.
• Develop conversation flows, intent handling, fallback strategies and dynamic logic.

• Implement and maintain Voicebots / Voice AI solutions, including intelligent call flows.

   

Low-Code / No-Code Automation

• Build and maintain complex automations using Zapier and Make (mandatory).
• Develop flows for lead routing, data syncing, marketing automation and customer service operations.
• Manage automation at enterprise standards: versioning, monitoring, logging, scalability and reliability.
   

API Integrations

• Deep hands-on work with REST APIs, Webhooks, JSON, OAuth2 and authentication systems.
• Write and interpret integration specs (Swagger / OpenAPI).

• Solve integration challenges, build stable connectors and work with vendors when needed.

   

AI & Prompt Engineering

• Design and optimize advanced prompts for operational workflows, bots, and internal tools.
• Integrate LLMs and AI capabilities into automations and user-facing experiences.

• Implement AI-driven modules such as: call summaries, intent detection, Q&A engines, and smart customer flows

   

Project Management & Solution Design

• Lead full E2E project cycles: research, discovery, scoping, BRD/FRD, technical design, implementation and QA.
• Manage multiple complex projects simultaneously using Agile/Kanban methodologies.

• Conduct remote workshops and requirements-gathering meetings with internal stakeholders and clients.

   

Documentation, Monitoring & Optimization

• Create clear documentation: workflow maps, system diagrams, naming conventions, and process repositories.

• Track performance metrics, conduct A/B testing and continuously improve flows based on data.

   

🛠️ Mandatory Requirements

Professional Experience

• 3–5+ years of hands-on experience in automation, chatbots, voice AI or system implementation.
• Proven ability to independently build complex low-code automations (not just manage vendors).
• Experience working cross-functionally with stakeholders and business units.

Technology

• Mandatory:
  • Zapier

  • Make (Integromat)

     

• Highly Preferred:
  • UChat (complex flows, integrations, API-driven logic)

API & Integration Skills

• Strong understanding of REST APIs, Webhooks, OAuth2, JSON.
• Ability to diagnose and solve complex integration issues.

• Ability to read/understand basic code (JavaScript / Python – advantage).

   

AI & Prompt Engineering

• Experience crafting advanced prompts for operational and customer-facing use cases.

• Understanding of LLM-based systems and how to integrate them into processes.

   

Business Thinking & Use Cases (Mandatory)

• Proven experience designing business-driven Use Cases for marketing, sales, service and operations.
• Ability to translate business needs into structured automation and AI workflows.
• Strong understanding of business KPIs:
  • Conversion, CAC, LTV, AHT, CSAT, NPS and operational ROI.

• Data-driven mindset with ability to propose improvements based on insights.

   

Tools & Soft Skills

• Proficiency in MIRO for flow design, diagrams and journey mapping.
• Excellent English — written and verbal.
• Strong attention to detail, organization and documentation discipline.
• High level of independence, ownership and ability to manage multiple projects.
• Clear communication skills for both technical and non-technical audiences.

🌟 Strong Advantages

RPA – UiPath

• Experience designing and deploying RPA workflows.
• Working with Orchestrator, Queues, Scheduling and automation governance.
• Ability to combine API-based automation with RPA for hybrid solutions.

Voice AI

• Experience with Voice tech such as Twilio, Aircall, Talkdesk or similar platforms.

   

Product & Solution Architecture Skills

• Background as Product Owner, System Analyst or Solution Architect.

   

Additional Technical Skills

• Experience with n8n, Power Automate, Pabbly.
• Basic SQL, Serverless Functions, Web Scraping.