Head of Operations

🎯 Mission:
We are looking for a high-performing, KPI-obsessed Head of Operations who will take full control over our operational departments and drive performance across the board. Your goal is simple: set targets, enforce discipline, optimize processes, and ensure each team hits their numbers — every day, every week, every month.

💼 What You’ll Own:

— Full operational oversight of 5 departments: CRM · Promotions · Casino Operations Content · Support.
— Setting and implementing KPIs for each team; tracking them religiously.
— Running daily/weekly check-ins with team leads and enforcing accountability.
— Establishing clear processes and automation across all departments.
— Fixing bottlenecks, eliminating inefficiencies, and enforcing deadlines.
— Coordinating with Product, BI, and Finance to align on performance goals.
— Building a results-driven culture: we don’t manage hours, we manage outcomes.
— Making sure no task or target is ever “floating” — ownership is mandatory.
— Reporting directly to founders with clear, metric-based updates.
— Hiring, firing, and reorganizing teams based on performance.

✅ Must-Have Experience:

— 3+ years in a similar role in iGaming (casino, sportsbook, or affiliate ops).
— Proven track record managing multi-functional teams (25–50+ people).
— Experience launching or scaling teams/processes in a startup environment.
— Obsession with metrics, dashboards, KPIs and optimization.

✅ What we offer:
— Work in an innovative company focused on international markets.
— The opportunity to influence outcomes and shape processes.
— Constant challenges, training, and support for professional development.
— Freedom to make decisions and implement ideas (no micromanagement).
— Remote employment.