Customer Support Team Lead (FinTech) $$ Offline

We are looking for an experienced Customer Support Team Lead with a strong background in the PSP industry.
This role combines strategic leadership with hands-on management to build, guide and scale a high-performing B2B support team that ensures excellent service for our clients.

Responsibilities:

• Lead, mentor and grow the Customer Support team, including onboarding and training of new members.
• Develop manuals, technical guidelines and workflows to standardize processes and improve efficiency.
• Manage daily support operations, ensuring SLA compliance and high customer satisfaction.
• Break down complex tasks into actionable steps, set clear goals and oversee execution.
• Analyze large datasets to identify trends, optimize performance and support decision-making.
• Maintain accurate reporting and provide regular updates to management.
• Take ownership of operational decisions and outcomes.

Requirements:

• Mandatory experience in the PSP industry.
• Proven background in team leadership and building support teams.
• Strong knowledge of Excel/Google Spreadsheets and data-driven decision-making.
• Excellent analytical and problem-solving skills.
• Strong communication and documentation abilities (manuals, technical specifications).
• Upper-Intermediate English (written and spoken).
• High accountability, proactivity, and ability to make independent decisions.

What we offer:

• Competitive salary and financial stability.
• 24 paid vacation days, unlimited sick leave and additional days off.
• Individual bonuses for benefits compensation (healthcare, hobby, equipment, workstation).
• Collaborative and growth-oriented work environment.
• Remote work with flexible arrangements.
• A professional and supportive team that values expertise and innovation.

Join us and shape the future of our growing company!🚀