Middle CRM Specialist

Hi there!

We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.

We’re looking for a Middle CRM Specialist — a proactive and detail-oriented professional who will take ownership of multi-projects CRM communications and help us drive engagement, retention, and revenue through smart cross-sale strategies. If you thrive in a fast-paced environment, love analyzing user behavior, and know how to turn data into personalized communication flows — this role is for you!

Your main responsibilities:

• Execute multi-projects  communications with audience segmentation and personalization.

• Coordinate with copywriters, designers, and analysts for campaign materials and stats collection.

• Plan and execute A/B tests, track the impact, and quickly apply the learnings.

• Plan and run multi-channel communications (email, push, in-app, SMS, pop-up).

• Set up trigger-based CRM flows.

• Analyze campaign performance and effectiveness (ROMI, retention, etc.).

• Conduct competitor and market research.
  
  

What we expect from you:

• Experience with email marketing, SMS, web-push, and pop-ups.

• Strong knowledge of CRM systems (Customer.io or similar).

• Hands-on experience creating bonuses, campaign logic, and promo flows in a gaming product.

• Ability to analyze performance metrics and make data-driven decisions.

• Experience in launching trigger chains (ranks, emails), understanding the logic of building communications and their implementation.

• Experience with SoftSwiss (SS) will be an advantage.

• Autonomy – ability to perform tasks independently without constant supervision.

• Proactivity & initiative – willingness to offer new ideas, actions, and approaches.
  
  

What we offer:

• Competitive salary.

• Remote work format or offices in Kyiv and Warsaw.

• Flexible working hours.

• Friendly, supportive team culture with open communication.

• 24 working days of paid annual vacation.

• Paid sick leaves.

• Compensation for conferences and business trips.

• Birthday greetings :)

• Online and offline team buildings, corporate events.
  
  

📩 Got the experience, energy, and vision to make CRM more effective?
 We’ve got the space, resources, and a team to back you up — come join us!