Partner Support Operations Specialist $$ Offline

Responsibilities:

• Handle partner requests via Telegram and internal communication channels.
• Verify transaction data, identify inconsistencies, and investigate reasons for losses or delays.
• Maintain and analyze internal reports and spreadsheets (mainly Excel).
• Collaborate with technical and finance teams to resolve non-standard cases.
• Keep accurate records of requests and ensure timely responses.

Requirements:

• Full engagement during shifts — tasks arrive continuously.
• Basic Excel skills (filters, formulas, sorting, simple pivot tables).
• Strong analytical thinking and problem-solving abilities.
• Excellent written communication skills in Russian (English is a plus).
• Ability to work in a fast-paced startup environment with minimal bureaucracy.

Conditions:

• Remote work (GMT+3 to GMT+5).
• Salary: ~€900/month, up to €1000 after 2-month probation.
• No formal employment contract.
• Payment options: self-employed (with tax compensation), crypto, or bank transfer.
• Initially 3 team members, with potential for expansion.
• Fully remote position, requires stable internet connection and computer.