Business Applications Support Team Leader

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Diya is currently looking for Business Applications Support Team Leaderfor a full-time position at our Zhytomyr office or remotely.

Business Applications Support Team Leader organizes and coordinates the team in order to achieve maximum delivery quality and customer satisfaction.

Responsibilities:

• Tasks distribution, priorities determination, as well as monitoring and evaluation of the task’s implementation.
• Documentation works, including operational documents, instructions, standard operations procedures, and reports for the Executive Board, Operations Manager and Customers.
• Delivery operations monitoring and ensuring the delivery quality;
• Communications within the delivery.
• Verbal meetings with client.
• General team management, tasks progress tracking and development of technical expertise of the team.
• Distribution tasks according to the workload and technical skills of the team;
• Regular status meetings with the team.
• Knowledge sharing within the team.
• Hands-on help for the team with tasks during peak workload hours.
• Maintaining a healthy relationship in the team.
• Conflict management inside the team.
• Team education, mentoring and other team activities.
• Adaptation of new team members.
• Daily checks of the time tracked and its accuracy.
• Participation in the regular performance evaluations of the team.

Requirements:

• English: upper-intermediate (B2).
• A minimum of 2 years experience as an IT administrator with a primary responsibility of managing Microsoft Windows systems.
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc. Basic understanding of a CRM system structure.
• Solid knowledge of Office applications will be an advantage (Word, Excel, Google Docs)
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).
• Demonstrated ability to generate and maintain technical documentation.
• Experience in managing a team is a plus.

What we offer:

• Comfortable work environment, remote work.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and useful experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.