Chief Customer Officer (iGaming)

We are a fast-growing iGaming company with over three years of successful operations and a team of 1,000+ professionals. Our portfolio includes 8 major projects operating in Tier 1–3 markets, trusted by thousands of clients worldwide. 🌍

We value highly skilled specialists, which allows us to streamline processes and expand successfully into new markets. 🚀

We are looking for a Chief Customer Officer (CCO) — a C-level executive — to lead our retention and CRM strategies, enhance customer loyalty, and maximize player lifetime value across all our brands.

What You’ll Do

• Develop and implement the Retention strategy for all company brands.
• Work closely with and oversee VIP management programs.
• Design and monitor loyalty programs, CRM campaigns, and personalized offers.
• Collaborate with marketing and product teams to increase LTV and ARPU.
• Implement player segmentation tools and automate communications (e-mail, push, SMS, in-app).
• Lead a team of CRM/Retention Managers and promote best practices.
• Analyze key metrics including Retention Rate, Churn Rate, DAU/MAU, ROI of campaigns.
• Optimize bonus policies to balance profitability and retention.
• Monitor KPI achievement across all projects in terms of player retention.

What We’re Looking For

• Proven experience in a leadership role within iGaming, Gambling, or Betting.
• Deep understanding of retention marketing and player behavior.
• Strong knowledge of CRM systems and analytics tools (Braze, Optimove, Emarsys, etc.).
• Experience in building and scaling retention strategies.
• Exceptional analytical, strategic, and leadership skills.

Why Join Us

• Fully equipped home office setup 🖥️
• Paid vacation and sick leave 🌴
• Creative gifts for holidays and company events 🎁
• Competitive salary and performance bonuses 💰
• Internal knowledge-sharing events and professional development opportunities 🎓
• Open, collaborative environment with no micromanagement ✨
• Referral program with attractive bonuses 👥

We are committed to helping our team grow professionally while building the best iGaming experience for our customers. Join us and make an impact! 🚀