Account Manager / Customer Success Manager

We are looking for a responsible professional who can effectively manage client accounts, coordinate internal teams, and ensure a high level of service. The role involves close interaction with clients, analysis of account financial performance, managing expectations, and contributing to the development of long-term partnership relationships.

Requirements

 • Minimum 1 year of experience as a Customer Success / Account Manager / Project Manager in IT.

 • Strong organizational and analytical skills, systematic approach, attention to detail, and ability to meet deadlines.

 • High accuracy in working with numbers (reporting, budgets, expense control).

 • Strong communication skills and ability to build partnership relationships.

 • English proficiency B1–B2 (spoken and written client communication).

 • Understanding of the IT market specifics (outstaffing, outsourcing, staff augmentation).

 • Responsibility, proactivity, and ability to take ownership of results.

Key Responsibilities

 • Manage client accounts: coordinate team activities, monitor workload, and ensure quality of delivery.

 • Daily communication with clients (calls, emails), manage expectations, and handle escalations.

 • Structure processes, maintain documentation, and prepare regular project status reports.

 • Provide client consultations regarding cooperation models and agree on working formats.

 • Identify upsell/cross-sell opportunities and initiate service improvements.

 • Collaborate closely with internal departments (Sales, Legal, HR, Recruitment).

 • Maintain and update internal documentation.

Will be a plus

 • Monitoring account financials (expenses, profitability), experience with CRM and trackers.

 • Experience in analyzing retention metrics, forecasting, and developing upsell potential.

 • Experience working with clients from the USA/EU.

 • Negotiation skills, managing escalations, and client expectations.

 • Experience in structuring and documenting processes.

 • Experience in intensive client service environments.

 • Ability to build long-term partnership relationships.