Customer Support Agent $$ Offline

Innovative Fintech & Crypto Company is looking for a Customer Support Agent

A fast-growing fintech and crypto company from Israel provides traders with access to large trading capital through an automated platform with AI tools, Web3 integrations, and a cutting-edge technology stack, creating an innovative infrastructure for large-scale and secure trading without risking personal funds.

Responsibilities:

• Communicating with clients in online chats;
• Handling incoming calls (customer phone support);
• Consulting clients about the company’s products and services;
• Timely and accurate issue resolution;
• Forwarding complex inquiries to the appropriate specialists.
   

Requirements:

• Proven experience in Customer Support or Sales Support is a must;
• English level B2 or higher (written and spoken);
• Russian and Ukrainian fluent
• Experience with crypto exchanges is a strong plus;
• Excellent communication skills, stress resistance, customer-oriented mindset.
   

What we offer:

• 1-month probation — 800 USDT;
• After probation — 1000 USDT;
• 12 paid vacation days per year;
• 14 paid public holidays;
• Birthday gifts;
• Career growth opportunities within the company;
• Shift schedule:
  • First shift: 09:00–18:00
  • Second shift: 16:00–00:00
     
• Real experience in the fintech and crypto industry;
• Friendly international team and modern corporate culture.