Retention Manager

We are looking for a specialist who will take full responsibility for building the player retention strategy in an online casino. The role includes database segmentation, promo management, customer experience optimization, and launching CRM tools.

🔧 Key Responsibilities:

• Developing and implementing retention and reactivation strategies
• Retaining players via tournaments, promo campaigns, bonuses, and internal events
• Segmentation of the database and personalization of communications
• Working with channels: email, SMS, push, in-app, pop-up
• Building email chains and setting up triggered campaigns
• Monitoring deliverability, analyzing metrics, A/B testing
• Close collaboration with analytics, marketing, and product teams
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🎯 Requirements:

• 2+ years of experience in Retention / CRM in a real money online casino
• Hands-on experience with email marketing, segmentation, and automation
• Understanding of key metrics: DAU, LTV, Retention, ROI, Churn
• Confident use of analytical tools
• Ability to work with large player databases and A/B tests
• English level: B1 or higher
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What We Offer:

• 💰 Competitive salary
• ⚡️ Exciting technical challenges and complex tasks to help you grow
• 💼 A strong senior+ level team you'll want to work and learn with
• 🚀 Minimal bureaucracy — maximum action. Flexible processes, fast decisions
• 🏡 Remote-first approach: work wherever you're comfortable (or visit the office)
• 🎓 Investment in learning: internal knowledge sessions, external courses, certifications
• 🍺 Work-life balance: no overtime, no micromanagement
• 💻 Modern equipment: MacBook
• 🔔 And many more internal perks that are better to show than describe

Location: 🌐 Remote