Head of Operations / COO to $6000

Head of Operations / COO

 

We’re looking for a hands-on Head of Operations / COO to lead and streamline day-to-day operations across all departments. The COO will be responsible for building systems, optimizing resources, improving team performance, and ensuring jobs are completed on time, within budget. This role requires someone who is analytical, direct, solutions-focused, and not afraid to dig into the details with industry experience only.

This is a full-time leadership role. Work schedule is 9am - 6pm  EST time zone, NY. With proven experience managing large teams (100+ people), ideally in startup or operations-heavy environments. You’ll be expected to dive deep into each department — dispatching, quoting, purchasing and logistics — and analyze every process to understand its effectiveness and identify opportunities for improvement.

What will you do:

• Dive into each department — dispatching, quoting and purchasing, logistics — to deeply analyze processes, understand bottlenecks, and improve overall efficiency. 
• Ensure strong communication flows between field teams, office staff, and leadership, creating a culture of transparency and accountability
• Build and maintain an effective scheduling system for a team of technicians, making sure appointments are well-timed, resources are used wisely, materials are ordered, and jobs are completed on time
• Monitor operations and technician performance using daily analytics, track expenses like vehicle repairs, amount of time spent on job site and analyze areas where time or money is being wasted
• Own process building from scratch: map workflows, define standard operating procedures (SOPs), and establish clear responsibilities and handoffs between departments to avoid confusion and delays
• Identify recurring issues, gather feedback from team leads, and implement practical solutions that support both short-term execution and long-term scalability
• Lead with a hands-on approach — being present, asking questions, and guiding teams through change without micromanaging
• Set clear KPIs for performance and hold teams accountable while also supporting their growth and development
• Continuously seek ways to optimize operations through automation, better tools, smarter resource allocation, or training

Why join us?

• We offer a Pinterest-worthy product that basically sells itself — it just looks stunning!
• There’s a huge pool of hot leads and real market demand
• We’re about to open a beautiful new showroom in New York — making it even easier to meet with clients in person
• We’re building a full-service experience: if someone comes to us for a glass solution for their home or office, why stop there? We can help with furniture, kitchen hardware, lighting — everything in one place, saving them time and effort
• A showroom in Miami is next on the horizon summer 2025!
• We’re bold about putting our name out there — from branding a NY-Hamptons bus to showcasing our work at all the major industry events, check our instagram 
• Our portfolio includes libraries, schools, embassies, business centers — we serve both B2B and B2C clients
• We’re growing fast, which means there’s no shortage of exciting work
• We work in the luxury, high-end segment — and it shows in everything we do
   

If this sounds like your kind of journey — Let’s have a chat!

What skills you need:

• Fluent in Ukrainian and English
• Proven ability to run and improve day-to-day business operations across multiple departments
• Experience in construction, glass, window, door replacement, HVAC, architectural companies or operations-heavy environments company
• Experience leading large, cross-functional teams (100+ people) with a hands-on, supportive approach
• Skilled in mapping workflows, building SOPs, and removing bottlenecks
• Ability to interpret data, monitor KPIs, and make decisions based on insights
• Experience creating efficient technician schedules and optimizing field resources
• Track operational expenses, reduce waste, and improve profitability
• Capable of setting up scalable systems, tools, and automations from scratch
• Quick to identify problems, communicate clearly, and implement actionable solutions
• Startup mindset 
• Able to juggle priorities and ensure deadlines and budgets are met
• Comfortable adopting and optimizing tools for operations, reporting, and communication
• Leads teams through transitions and improvements with clarity and confidence

What we offer:

• Compensation: $3000-6000 a month
• Constructive feedback culture and open communication
• Budget for education and your professional development
• Minimal bureaucracy and streamlined processes
• Ability to make a significant impact on team performance and business outcomes
• Access to any tools or resources needed to improve operations
• Clearly defined KPIs to measure effectiveness
• Performance-based bonus tied to results and operational success

What the candidate process looks like:

1. Candidate questionnaire 
2. Short assessment with Testify platform
3. Intro video call with a recruiting team 
4. Final interview - online video call with hiring manager 
5. Offer