Customer Support Representative (English B2+, 24/7) Offline

We are looking for a Customer Support Specialist to provide excellent service across our editing, admission, design, and coding services. You will troubleshoot issues, respond to inquiries, and guide customers through order/form completion, account changes, etc. If you have strong communication, multitasking skills, and customer service experience, we’d like to hear from you.

Requirements:
➖ Excellent English, written and spoken;
➖ Outstanding written and verbal communication prowess;
➖ Willingness to work with people and help them with issues of varying complexity;
➖ Ability to act in non-standard situations;
➖ Highly organized individual;
➖ Ability to divide your focus between multiple activities or tasks without compromising the quality of work in any of them.

Responsibilities:
✔️ Communicate with customers via various live chat, phone, and email channels;
✔️ Process orders, forms, applications, and requests from customers;
✔️ Keep records of customer interactions, transactions, and feedback, as well as actions taken to resolve their issues;
✔️ Coordinate with the team to ensure customer satisfaction and provide follow-up services as required;
✔️ Participate in training sessions to broaden product knowledge and enhance customer service skills;
✔️ Attracting potential leads to our services.

Would be a plus:
➖ A background in customer support or call center operations;
➖ Knowledge of work with G-suite (Google Workspace: Docs/Sheets/Disc);
➖ Experience with any CRM/ATS.

Work conditions:
✔️ Remote work;
✔️ The probation period is two months;
✔️ 2 non-fixed days off per week;
✔️ 5 work shifts per week: morning (8:00-16:00), day (14:00-22:00), and night (22:00-8:00);
✔️ Night shifts are mandatory (approximately two per week, six/seven per month) with an additional bonus.