Tech Support/Sales Engineer Offline

Hi there!
We are looking for a Sales Engineer / Client Integration Specialist, to join our team.

Location: Time zones between GMT-5 and GMT+3 (e.g. Europe, Israel, etc.)

About the project:

Our client builds a powerful platform that transforms traditional video into interactive, personalised experiences. Leading global brands use it to engage their audiences with dynamic, data-driven video content.

In this role, you’ll work at the intersection of technical support, custom scripting, and QA, helping clients integrate the solution, write simple scripts, document processes, and ensure the highest video quality.

Requirements:

• English proficiency: Upper-Intermediate or higher — ability to communicate confidently with international clients and write clear documentation.
• JavaScript experience: 3–5 years of hands-on experience working with JavaScript for scripting, customization, or integration tasks.
• Web fundamentals: Solid understanding of HTML, CSS, JSON, and working with RESTful APIs.
• Technical documentation: Proven experience creating clear, client-facing technical guides, integration instructions, or user manuals.
• Communication skills: Able to explain complex technical topics in simple terms to both technical and non-technical stakeholders.
• Attention to detail: A keen eye for spotting inconsistencies, debugging issues, and ensuring the quality of integrations and outputs.

• Client-facing experience: Comfortable engaging directly with clients — gathering requirements, providing technical input, and participating in meetings or calls.

   

Nice to have:

• CRM integration experience: Hands-on knowledge of integrating with systems like Salesforce, HubSpot, or similar platforms.
• Background in support/implementation: Prior experience in technical support, customer onboarding, or integration roles in SaaS companies.
• Video & media familiarity: Exposure to video technologies or platforms. Experience with Adobe After Effects is a plus.
• Design awareness: Ability to notice and assess video playback issues, layout mismatches, or design inconsistencies.

• Wireframing skills: Experience with tools like Figma to outline workflows or integration flows is advantageous.

   

Responsibilities:

• Write and maintain custom scripts to support client logic and integrations.
• Create technical documentation, wireframes (Figma), and integration guides.
• Actively participate in client calls to gather requirements, provide technical input, and guide implementations.
• Configure and test solutions in the Blings Studio environment.
• Troubleshoot issues and provide timely support to clients and internal teams.
• Perform QA testing of client projects to ensure performance and playback quality.

• Contribute to our internal knowledge base with documentation, examples, and best practices.

   

What we offer:

• Flexible Work Environment: Opportunity to work remotely.
• 1:1 English Classes: Individual English language training to enhance your communication skills.
• Great Team: Work with a supportive, collaborative, and dynamic international team.
• Equipment Provided: All necessary equipment supplied for efficient job performance.
• Annual Vacation: 18 days of paid vacation and 7 days of paid sick leave.
• Commitment to Hiring Ukrainians: We are dedicated to hiring Ukrainian talent and promoting Ukraine as a fantastic place to work.
• Flexible payment system, which allows you to withdraw funds in one click and has about twenty withdrawal options.
   

Looking for a tech-savvy problem-solver with a passion for clear communication, scripting, and high-quality client experience? We’d love to meet you!