Customer Support Agent

Are you passionate about delivering excellent customer service while working in a dynamic, fast-paced environment? We’re looking for a Customer Support Agent to join our team and provide top-notch assistance to our users.

Working schedule:

Monday, Wednesday, Thursday - 8 AM - 5 PM
Tuesday - 11 AM - 8 PM

Friday - 3 PM - 00 AM

Requirements:

- Ability to understand client needs and handle the negotiation process
- Exceptional communication and problem-solving abilities.
- Experience in installing and setting up the themes and plugins
- Understanding of the development processes and software lifecycle
- Knowledge of CSS and website theme layouts
- Familiarity with the Shopify platform (app installations, theme customizations, etc.).
- Attentiveness to details
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Strong multitasking skills to manage several conversations and tasks simultaneously.
- Ability to remain organized and calm under pressure.

Responsibilities:

- Assist customers via live chat and email, ensuring timely and professional responses.

- Maintain in-depth knowledge of the applications and themes to provide accurate guidance.

- Use understanding of CSS to help customers set up and customize applications on their websites.

- Develop strong expertise in e-commerce platforms (Shopify, Webflow, Nuvemshop, Wix) to effectively guide customers through platform-specific processes.

- Diagnose and resolve customer issues; track and manage tickets efficiently.

- Work closely with customers to understand their specific needs and provide tailored solutions.

- Monitor and analyze customer reviews to gain insights into customer experience and identify areas for improvement.

What We Offer:

- A work culture built on mutual success, trust, and continuous growth;

- Competitive compensation with clearly scheduled salary reviews and raises;

- A high-performing project management team and an inspiring atmosphere of camaraderie;

- The opportunity to lead a talented team of top-tier developers and designers;

- Sports compensation to help you stay active and energized;

- Paid vacation and sick leave — because your well-being matters;

- Comprehensive health insurance coverage;

- A modern, comfortable office in the center of Lviv;

- An amazing team, warm atmosphere, and engaging corporate events.